Customer Service Manager

Gina DellaMora

*** ****** **** **. #***

St. Pet ersburg, FL 33701

Cell:727-301- 9981

Email: **************@*****.***

EXECUTIVE PROFILE

Highly motivated Executive with solid experience in managing

multiple projects including marketing, budgeting and administration.

SKILL HIGHLIGHTS

Leadership/communication skills Client account management

Human resources management Process improvement

Operations and finance expert Financial management

Small business development

CORE ACCOMPLISHMENTS

EXECUTIVE OFFICE MANAGEMENT:

Co-owned and help build a successful, multi-million dollar construction company by

implementing key marketing strategies, creating a solid budgeting plan and maintaining the

highest standards of customer service.

STAFF DEVELOPMENT:

Launched well-received program of professional development courses for all staff.

Mentored and coached employees resulting in a 17% increase in productivity. (on avg.)

FISCAL MANAGEMENT:

Managed all financial activities for project operations.

Accountable for all P&L.

Reduced department expenditures by 12% over a one-year period.

Maintained 5 separate corporate bank accounts.

Reorganized the inner workings of the office in order to streamline production and reduce profit loss.

EXPERIENCE:

04/1997 - 12/2012 - BayCraft Restoration Corp. Oakland, CA & Clearwater, FL

Member of Executive Management Team.

Managed team of 20 of professionals.

Increased profits by 30% in one year through restructure of business line.

Accountable for bookkeeping via Quickbooks, client files and contracts and the day-to-day functions of the office

04/2013 – 02/2014 - ECO Energy Clearwater, FL

Managed bookkeeping via QuickBooks.

Answered multi-lined phones.

Processed payroll, including the filing of payroll taxes.

Maintained customer files.

Processed incoming website orders, included processing of credit cards through a virtual terminal.

02/2014 – Present - St. Pete Medical Center St. Petersburg, FL

Office Manager

EDUCATION:

Fresno State University 1989 – 1993

Bachellors Degree in Business Administaration

St. Pete College, Seminole, FL, USA 2008 – 2010

A Recap of Advanced Accounting: Certificate of Completion

Professional Training:

Microsoft Office; Word, Excel & Outlook

1989 Denair High School, Denair, CA, USA

High School Diploma - General Education

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