Customer Service Administrative Assistant

SANDRA ADAMSON

*** ****** *****, ****** **, L*T *Y4* 905-***-****/ 289-***-****

************@*****.**

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GOALS &OBJECTIVES

To secure a position within a progressive firm in which my skills and

qualifications will be utilized. To work in an environment in which I can

grow and make a contribution.

STRENGTHS

. Provides friendly and excellent customer service skills

. Has mastered the ability to meet deadlines

. Able to learn quickly and always enjoys new challenges

. Takes pride in doing a good job and follows through on tasks

SKILLS & ABILITIES

. Trustworthy

. Enthusiastic

. Personable

. Professional

. Quick Learner

. Hardworking

. Sincere

. Keyboarding (40 wpm)

. Bookkeeping

. Desktop Publishing

. MS Excel/ Word/ PowerPoint

. Windows '98/ WordPerfect

. Bedford/Lotus 1-2-3/Dbase111/

. AccPac 3.0 /Simply V 8.0

. General Ledger /Accounts Receivable

RELEVANT SKILLS

. Administrative: prepare incoming applications for underwriter

review, review checks and correspondence, review and process routine

policy, update change of address, follow up on return mail, check

policies, endorsements, and related forms for accuracy and

completeness, assemble and prepares forms for mailing, kept accurate

filing system, type and process form letters, and cancellation

letters, create invoices and bills, bookkeeping/order entry etc.

. Technical: data entry, enter information, retrieve policy information,

input routine and non-routine, input transactions, input various

entries, including cash entries, interpret codes and acronyms and

determine which entries and match with appropriate transactions being

made, set up displays and ensured the availability of stock on the

floor, do joint visit with occupational therapists etc.

. Customer service(Internal &External): answer policyholder inquires,

update client profiles, contact customers via telephone in order to

market new products, receive and re-direct incoming calls, provide

product and service information to customers, in the absence of the

manager, supervised staff of eight persons, work with team to ensure

that customers receive quality service and care etc.

SANDRA ADAMSON

EDUCATION & TRAINING

Business Administration &Accounting

TORONTO, ONTARIO

SENECA COLLEGE OF APPLIED ARTS & TECHNOLOGY 1994 ~ 1997

Diploma Received

Micro Computer Business Applications

TORONTO, ONTARIO

THE TORONTO SCHOOL OF BUSINESS

1992

Diploma Received

EMPLOYMENT HISTORY

Customer Service Milton, ONTARIO

Wendy's Restaurant 2008 ~Present

Administrative Assistant Milton, ONTARIO

Proform Products 2012 ~2013

Sales Representative MISSISSAUGA, ONTARIO

MEDICS MOBILITY INC 2010 ~ 2012

Administrative Assistant TORONTO, ONTARIO

THERAPIST'S CHOICE MEDICAL SUPPLIES 2002 ~ 2009

Administrative Assistant TORONTO, ONTARIO

STATE FARM INSURANCE 2002 ~2002

Data Entry Specialist MARKHAM, ONTARIO

PLM Group 2002 ~ 2002

.

Customer Service Representative TORONTO, ONTARIO

WAL-MART CANADA Inc. 2000 ~ 2002

Secretary TORONTO ONTARIO

GALAXY CLEANING COMPANY, 1995 ~ 2000

Assistant Manager TORONTO, ONTARIO

VERSA FOODS 1989 ~ 1991

References Available upon Request

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