Customer Service Administrative Assistant

Nelson Peraza

**** * ** ** *** Cir Omaha, NE ****4

Phone: 305-***-**** E-Mail: ************@*****.***

Objective

To secure a fulfilling and challenging position as a Data Processor that allows me to contribute my data

processing skills in an efficient way.

Summary of Qualifications

Ability to perform multiple tasks and work under pressure.

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Excellent typing speed and data entry skills

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In-depth knowledge of record keeping systems and procedures.

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Ability to handle sensitive and confidential materials.

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Proficient with computers and Microsoft Office; Word and Excel

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Professional Experience May 2013 – Present

IT Consulting, The IT services I provide my clients are similar to the functions I performed at United

Teachers of Dade.

United Teachers of Dade July 2007 – May 2013

IT Assistant, which duties included, provided computer help desk support on site and via telephone

communication. Performed diagnostics and troubleshooting of systems issues, documented help desk tickets/

resolutions, and maintained equipment inventory lists. Assembled and installed a wide array of computer systems,

workstations, and peripheral hardware. Performed set-up, breakdown of AV equipment ( laptops, data projectors,

audio recorders, microphones, camcorders and tripods, PA systems, overhead projectors, digital still cameras.)

Maltzman & Foreman, P.A. February 2005 – June 2007

Administrative Assistant, File clerk, Switchboard operator, Copy specialist

KPMG LLP May 1999 – February 2005

Tax Processor, preparing International and National tax returns.

Records Center Specialist, where I contributed towards implementation of their records management bar-code

scanning system.

Office Services Production Center, where responsibilities included providing customer service, being an

integral part of team and group projects, making copies of financial statements, tax returns, proposals, business

cards, memo pads, binders, PDF’s, correlating and binding documents, and scheduling couriers for delivery (i.e.:

Fed-Ex and DHL). Heavy research as well as providing graphics to clients. Drafting correspondence filed and

distributed incoming and outgoing mail.

Career Summary

Experienced in supporting and optimizing performance of workstations, peripherals, operating systems, network

systems, hardware and software installation. Resolve network and connectivity issues. Provide technical support

both onsite and offsite. Efficient resolution of issues and maximum customer satisfaction. Completed projects on

schedule, Excellent presentation and communication skills. Able to grasp and adapt to new concepts,

environment and technology.

Technical Skills

Windows 9x/NT/2000/XP, MS Office (Word, Excel, Outlook, PowerPoint, Access), Mac OS X, Adobe Acrobat,

Keynote, Norton, Kaspersky, VM Ware.

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