Customer Service Insurance

Connie Von Hopffgarten

*** ********* ****

Murfreesboro, TN 37127

Objective:

I am looking to obtain a position that will utilize my updated training as well as my

skills. I am an organized, detail oriented and independent worker. I also have strong

interpersonal skills and enjoy working with young and the elderly as you will note in my

references which I have from previous employers as well as patients/coworkers. I have

had experience with many different Medical Systems and Microsoft Word, Excel,

Office, Windows, etc...

Education:

1999 Vanderbilt University

Professional Medical Coding

1994 – 1995 Brookhaven Community College

Business Administration, Basic Studies

1983 Fort Worth School of Business

Executive Accounting Program

1982 – 1986 Tarrant County Junior College

Basic Studies

CAREER BAKGROUND:

6/13 – 8/14 Moved back to Tennessee due to family reasons: Step father is 92 and diagnosed

with Dementia, Internal bleeding, fluid around heart. My parents lived in Rock

Island on the lake in a very large house by themselves. My mother needed

assistance with my step father and getting the house ready to sell. What was

originally thought to be only 3 months turned into over 1 year. The house is sold

and they are living in Alabama in a smaller house in a community, close to my

sister.

6/9 – 5/13 Center for Sight, LLC

Venice, FL

Accounts Receivable Specialist

Responsibilities included but not limited to: Handling the AR of all Insurance HMO,

PPO, Medicare, Medicaid, Universal Health, Secondary Insurance, Auto, Vision and

Work Comp. Which includes but is not limited to: Disputes, Appeals and calls from

patients. The Center for Sight has 7 locations 1 surgery center 24 MD's, 7 Opticians, 1

Hearing Specialist and an Excellent Plastic Surgeon.

Reason for leaving: Relocate to be close to family.

1/06 – 5/09 Got Married, Moved to Florida and traveled over Europe and States. My maiden

name: Connie White

10/01 – 1/06 St Thomas Neurology Group

Nashville, TN

Office Manager/Insurance Coordinator

Responsibilities included but not limited to: Full Insurance responsibility, bookkeeping,

accounts payable/receivable, payroll and human resources, filing, billing, collections,

and training. Set up new computer system and trained staff. Mysis

Reason for leaving: Got married and husband wanted to move to Florida.

10/99 – 10/01 Vanderbilt Health Services

Cool Springs, TN

Patient/Insurance Coordinator

Responsibilities included overhaul of the billing and collection services. Created and

implemented a system to recover past due balances and establish a system for future

billing and collection services. I was know as “The insurance specialist”.

Reason for leaving: Doctors bought out practice and outsourced the billing, they wanted

me but could not afford me at the time.

8/99 – 10/99 Premier Orthopedic

Hermitage, TN

Patient Services

Responsibilities included but were not limited to: daily deposits of previous day's

payments, enter daily charges both office and surgery, review all charges

and diagnosis prior to the claims being filed, to make sure we were:

a) In compliance

b) Charging correctly – not over/under charging

c) Verify that the diagnosis correlates to the charge

I also entered the full demographics and case information. Prior to the days

appointments I was to check all accounts and if there was an outstanding balance, I

would make a printout and give to the check out person so that they could ask for the

balance a check out.

Reason for leaving: Change in management

10/97-8/99 Columbia Physician Services

Brentwood, TN

Patient Services

Responsibilities included but not limited to: receiving and reviewing follow-up

documents to determine the nature and extent of delinquency problems. Identifying

problem and make recommendations to their appropriate disposition. Answer calls from

patients and/or third party payers. Full billing responsibilities.

Reason for leaving: Advancement

2/94-12/96 Med Solutions

Nashville, TN

Claims

Responsibilities included but not limited to: entering claims for par and non-par

providers, staff center claims. Customer service responsibilities.

Reason of leaving: Advancement

12/96-4/97 PT Net

Nashville, TN

Accounts Receivable Department

Responsibilities included but not limited to interpreting insurance payments, recording

and applying to proper accounts with proper codes. Cutting and batting of checks and

bank deposits.

Reason for leaving: Advancement.

10/92-12/93 Henry S. Punzi M.D.

Carrollton, TX

Office Manager

Responsibilities included but not limited to handling full insurance functions, accounts

receivable and payable. The end of the month accounting functions, full payroll

function, collections, refunds, mail processing, operating the computer and printer and

miscellaneous duties as needed.

Reason for leaving: Moved to TN

1/87-10/92 Trinity Medical Center

Carrollton, TX

PRN

Responsibilities included working in the business office auditing patients accounts. I

also worked in the admitting office verifying all day surgery insurance, answering

phones, admitting patients and miscellaneous duties.

Reason for leaving: Permanent position.

1/85-1/87 Steve Turnbow Motors

Weatherford, TX

Accounting

Responsibilities included accounts receivable, accounts payable, cash disbursements,

payroll and overdue notices.

Reason for leaving: Company closed, but I was the very last to be let go.

1/80-1/85 TCJC South Campus

Fort Worth TX

Student Work Program

Operated the reference room in the Fine Arts building. I performed light typing, filing,

receptionist duties, mail, operating office equipment and various miscellaneous duties.

Contact this candidate