Customer Service Quality Assurance
Resume:
Shieva Camille L. Dela Cruz
Address: Blk.** Lot *6 Harmony Hills 2
Loma de Gato Marilao, Bulacan
Contact No.: 092********
E-mail Add.: ********.*******@*****.***
CAREER OBJECTIVE
Looking for the greatest opportunity to work in a reputed company where I can apply my experience in
Recruitment, Training and Development, Employee Relations, Internal Quality Audit and Customer
Service to be able to contribute for the success of the company.
I. WORKING EXPERIENCE:
TECHNICAL SUPPORT REPRESENTATIVE
Startek Philippines Inc. (February 19, 2014 to July 22, 2014)
Troubleshooting of Phone and Internet service through phone.
Providing good customer service by addressing the needs of the customer.
Proper documentation of received calls.
Sales
QUALITY ASSURANCE ASSISTANT
Halcyon Marine Healthcare Systems/ Ship to Shore Medical Assist – Reliever (November 11,
2013 to February 11, 2014)
Quality Control of Documents
Assists the Quality Assurance Manager in the revision of Manuals
Facilitates Corrective Action Requests
Assists in the Internal Quality Audit
HR ASSISTANT
First Integral Recruitment and Management, Inc.(May 14, 2012 to February 10, 2013)
Halcyon Marine Healthcare Systems (May 14, 2012 to November 10, 2013)
Job Description:
Conducts routine hiring procedure of applicants
Conducts screening and preliminary interview.
Creation of 201 file by scanning the pre-employment requirements of the employees.
Conducts Company Orientation to all new hires (every month).
Assists the HR Manager in the preparation of various In-house workshops including
modules and presentations.
Facilitate Training request by scheduling, booking and coordinating with the trainees.
Preparation of Annual Training Needs analysis by conducting.
Assists the HR Manager in the preparation for Internal and External Audit
Issued Disciplinary Action
II. PERSONAL BACKGROUND
Age : 22 years old
Date of Birth : December 26, 1991
Place of Birth : Sampaloc, Manila
Citizenship : Filipino
Sex : Female
5’5”
Height :
Status : Single
III. EDUCATIONAL ATTAINMENT
Tertiary Education Bachelor of Science Major in Psychology
(2008-2012) New Era University
No.9 St. Joseph Street Central Ave. Diliman, Quezon City
IV. OTHER SKILLS AND QUALIFICATIONS:
With experience in Internal Quality Audit / ISO Audit
Knows how to administer, score and interpret Psychological Exam
Familiar with Training and Development
Full knowledge of Recruitment process and recordkeeping
Knows how to maintain employee files and the HR filing system
Have a good sense of urgency and patience
Can work under time pressure
Providing Good Customer Service
Punctual
V. AWARDS AND ACCOMPLISHMENTS
Speaker – Graduation day at St. Joseph the Worker Community School (2013)
Speaker – Fire Safety Education and Earthquake Awareness Seminar
Dean’s Lister Third year College
Recipient of JTU Scholarship in Moldex Product Inc.
Salutatorian (4th year High school)
Student Catechist (4th year High school)
VI. TRAINING AND SEMINAR ATTENDED
Excellence in the Workplace
SMX Convention Center
September 14, 2013
5s of Good Housekeeping
Philippine Trade Training Center
May 2013
Fire and Earthquake Seminar
Trafalgar Plaza
February 2013
ISO Orientation: Understanding and Implementation ISO 9001:2008
Halcyon Marine Healthcare Systems
June 2012
Career Counseling and Development: Transition from School to Work
New Era University Diliman, Quezon City
January 24, 2012
Training and Development
New Era University Diliman, Quezon City
November 21, 2008
VII. PROFESSIONAL REFERENCE
Grace A. Guevarra – HR Officer
Halcyon Marine Healthcare Systems
Contact No.: 091********
Aurora S. De Jesus – Compliance Officer
Halcyon Marine Healthcare Systems
Contact No.: 092********
Marilar F. De Guzman, MD – Quality Assurance Manager
Halcyon Marine Healthcare Systems
Contact No.: 551-2715
Shieva Camille L. Dela Cruz
Applicant
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