Customer Service Representative

KIA DIXON

** ****** ****** **** ** Unit # ****, A tlanta, Georgia 3 0314 • Home: 7-708****** • Cell: 7-708****** •

***********@*****.***

Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills

and telephone etiquette. Motivated customer service specialist with over eight years retail experience in a

fast paced, team based environment. Customer Service Representative excelling at customer satisfaction and

retention. Pre and post sales support specialist. Flexible and hardworking in deadline driven environments. Driven

to exceed sales goals and build long term relationships with customers. Delivers positive experiences through

high quality customer care. Excellent communicator with five years in a demanding call center environment as a

Customer Service Representative. Customer service professional seeking a management role. Skilled in training staff

and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Friendly Sales Associate adept at working in diverse retail and customer service environments.

Skills

Trusted key holder Always complete projects efficiently in a timely

Proficient in Microsoft Word, Office, Excel, and manner

Powerpoint Meet deadlines

Excellent communication skill- Adaptable to a Work effectively in a demanding, stressful

variety of people and situations including customers environment

and management Very patient when dealing with uneasy customers

Detailed oriented- Quickyl identify and institute Career/Goal/Achievement driven

resolutions to problems Enjoy working a variety of people

Very thorough from inception to completion of Strong client relations

assigned projects Proficient in cash management

Work History

Recreation Operation Assistant, 11/2010 to Current

City of Atlanta- Parks and Recreation – 233 Peachtree Street NE Suite 1600/1700 Atlanta, Georgia 30303

Answered an average of 5 calls per day by addressing customer inquiries, solving problems and providing new

product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing center.

Politely assisted customers in person and via telephone.

Successfully acquired an average of 6 new customers per month, generating a 30% growth in revenue.

Provided an elevated customer experience to generate loyal participants.

Implemented marketing strategies which resulted in 30% growth of customer base.

Answered product questions with up-to-date knowledge of sales and store promotions.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Conducted monthly walk-throughs with the manager to discuss interior visual displays, including front

window presentation.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and

shipping problems.

Scheduled weekly inventory pickups and deliveries with vendors.

Developed reputation as an efficient service provider with high levels of accuracy.

Scored in top 10% of employees in successful resolution of issues

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Served as the main liaison between customers, management and vendors.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Directed calls to appropriate individuals and departments.

Built long-term customer relationships and advised customers on upcoming events.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Promoted to After-School Director in August 2013

Dedicated to continuously improving after-school program and extracurricular programs

Designed programs to make the after-school program interactive, engaging and reassuring.

Asked open-ended questions to assess customer needs.

Learned, referenced and applied program knowledge information.

Contacted participants to follow up on programs, suggest new ideas and inform them about upcoming events.

Set up and explained new membership contracts.

Shift Supervisor, 05/2008 to 11/2010

Starbucks – 3507 Camp Creek Pkwy East Point, Georgia 30344

Supervised four to six staff members per shift,

Greeted customers entering the store to ascertain what each customer wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Successfully acquired an average of 15 new customers per month, generating a 35% growth in revenue.

Provided an elevated customer experience to generate a loyal clientèle.

Implemented marketing strategies which resulted in 50% growth of customer base.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window

presentation.

Scheduled weekly inventory pickups and deliveries with vendors.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Assisted customers with food selection, inquiries and order customization requests.

Scored in top 10% of employees in successful resolution of issues

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Maintained cleanliness and presentation of stock room and production floor.

Built long-term customer relationships and advised customers on purchases and promotions.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Helped drive sales goals and achieve monthly quotas.

Created and maintained an organized database to develop promotional sales.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions

and upcoming events.

Education

Bachelor of Science: Educational Studies, May 2009

Bethune-Cookman University - Daytona Beach, Florida

2.8 GPA

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure

resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase

follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing

long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of

shift with 100% accuracy rate.

Certifications

Computer Training Certificate

Certified in First Aid/CPR

Contact this candidate