Customer Service Quality Assurance

Cindy Sanchez **** Hollybrook Ln. Houston, TX ****9; 713-***-****;

**************@*****.***

OBJECTIVE

To obtain a challenging position within an organization where I can demonstrate my

quality assurance and enhance my management skills, program development and training

experience towards a successful career.

EDUCATION

Highschool Diploma (Houston, TX)

May 2010

MacArthur Senior High School

WORK EXPERIENCE

KJC Auto Tittle Loans September 2011 – September

2013

Customer Service Agent

Made sure customer service was implemented in a professional manner.

Responsible for daily bank deposits.

Handle complaints and problem solving in the best interest of both the customer and

company.

I was responsible for opening the office on time.

Answered a high volume of phone calls.

Capable of working with minimum supervision.

Richies Income Tax Service July 2009 – May

2012

Manager/Customer Service

Performed inventory on a weekly basis.

Answered any inquiries a customer or employee may have.

Made sure customer service was implemented in a professional manner.

Answered a high volume of calls.

Maintain a working schedule.

Capable of training newly hired employees.

SKILLS

Excellent Customer Service, Bilingual, Excellent verbal and written skills, Microsoft

Word, Excel, PowerPoint, Great Phone Etiquette, Team Player, Self-Motivated to

succeed, Typing 40-45 WPM.

Cindy Sanchez 4727 Hollybrook Ln. Houston, TX 77039; 713-***-****;

**************@*****.***

References can be available upon request.

Contact this candidate