Service Engineer

SURYANARAYANA .B.P

Phone no. +971*********

E-mail: *******@*****.***

SUMMARY

A total of 17 + years of experience in Product Technical Specialization &

Managing Customer Support, Working on High End Digital production Printing

press and Photographic equipment's. Possess good analytical, communication

skills, and ability to competently manage and work well in a team.

Responsibilities of Team Managing, Planning, Implementing and monitoring

the various activities of Service Planning, Spares Inventory, Service

Revenue,

STRENGTHS

I am confident and dedicated to the task assigned to me and make sure that

it is executed without any flaw and to the utmost perfection. I am also a

hard working and motivated person. I give my 100% to whatever I am

assigned. I am a team player and can lead a team to an achievement, with

sincere work, inspiration and motivation. Good integrity as reflected in

service of 17+ years in the great service organization worked for it.

Having respect for human relation, result-oriented, very good communication

skills and presentation skills. Having very good training on products and

process implementation skills. Having very good reporting and customer

handling skills.

Achievements:

. Visited USA for Versa mark Variable data Printer for a month.

. Visited Germany for Nexpress S3000 digital production press and

Glosser Training for 2 months.

. Visited Germany from GCG for Nexpress M700 Middle level digital

Production press.

. Participated in the Photofair, New Delhi 2003, 2004, 2005 from

Kodak.

. Participated in Gulf pack 2009, 2011 & 2013 for Kodak in Middle

East.

. Handling all high-end Digital Photographic printers in South

India.

. Handling High End Digital Printing press in Ahmadabad and

Bangalore.

. SMWG Coordinator handling a team in Xerox Corporation Ltd

. Completed 1st year of MBA from ICFAI University and continuing

further.

. Handling all the activity technical and service related activity

in UAE.

. Having a Valid UAE Driving license.

PROFESSIONAL QUALIFICATIONS

. MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE),

. CORE EXAMS OF WINDOWS 2000.

. CISCO CERTIFIED NETWORK ASSOCIATE (CCNA 2.0),

. Diploma in Business Management from ICFAI University.

Work experience:

M/s Gulf Commercial Group {GCG}(Dubai)

Assistant Service Manager-, August 11th 2008 till date.

Company Profile: GCG an ISO 9001-2008 certified company, established in

1982, is UAE's leading service provider in office imaging and document

solutions. Giving solutions to leading brands in Middle east like Kyocera,

Samsung and Kodak is the latest Kodak edition to the company..

Responsibilities Handled:

. Handling Nexpress Digital Printing press in total including hardware

and software.

. Handling inventory management of spares and ORC for Nexpress and

Samsung Printers.

. Coordinating with Kodak & Samsung products for various issues,

including field uptime and ordering the parts, warranty claim,

generating revenue etc.

. Reporting the status of usage of inventory on monthly basis.

. Monitoring team of engineer, Team leader, Telesales for their Key

performance parameters.

. Sales-Service relation to increase the sales of the product.

. Installing independently the Nexpress SE3000 in the UAE.

Key Achievements at GCG:

. Increased revenue claim amount from the principal company under

warranty replacement for Samsung, Kodak and Kyocera.

. Handling 2 team leader and 8 engineers, 1 Tele sales and 1 Contract

coordinator.

. Installed 11 Kodak Nexpress SE 3000 and 8 Kodak Nexpress M700

machines. The main responsibilities of handling in total including

from field support to inventory of spares and ORC and Billing.

. Handling of costing of the FSMA for the Digital Presses.

M/s Kodak India Pvt Ltd, Bangalore, India

Assistant Service Manager - Service, April 3rd 2002 till May28th 2008.

Company Profile: Kodak is a leading company in film, Digital Cameras,

accessories and photographic paper, and leading in prepress, printing,

scanning for business solutions.

Responsibilities Handled:

. Handling Nexpress Digital Printing press in total including hardware

and software.

. Handling IBM Server primary& secondary nodes for the press.

. Setting up of software and handling of imposition software and nexpert

software.

. Installing software and trouble shooting through WebEx.

. Handling inventory and consumables from time to time.

. Handling distributor for scanner, Printer and coordinating with them

day to day basis.

. Installing and troubling shooting photographic machine,

. Installing Macintosh and windows 2000 Server and client network for

the support of printing and storage of data,

. Taking regular backups of profiles and data.

. Getting contracts after warranty and generating revenue and giving

timely service to the customer and achieving customer satisfaction.

. Handling Spectra logic and Plasmon library Storage device.

Roles:

. Attending to escalation (Alerts) calls from the service provider.

. To coordinate with all the service centers region wise and

consolidation of reports for all service deliverables.

. To generate spare part stock list for all service centers for stocking

of spares.

. Giving feed back to the National Manager for further developments of

the products and to minimize faults.

. Updating the activity on weekly, monthly and quarterly basis on all

the parameter.

M/s Shell Consultancy Services Hyderabad,

India.

Network Engineer, 26th June 2001to April 1st 2002

Company Profile: Shell Consultancy (sister concern of Microland ltd) is a

company dealing in IT trainings, Consultancy and Implementation of Network

Designing, Security and Connectivity, Configuration of LAN and WAN devices

for various Public Sector, Defense, Government and Multinational

organizations.

Responsibilities Handled:

. Giving support to GE Capital International Services 24X7 support.

. Looking after WAN & LAN support.

. Maintaining and troubleshooting telecom equipment like Lucent Definite

PABX and Dialcom,

. Infrastructure connectivity consisting of Cisco router and Catalyst

Switches with fiber optic backbone.

. Installing and maintenance of Compaq Proliant Servers and Dell Power

edge Servers with Raid 1 & Raid 5 on windows 2000 server,

professional, terminal server in Domain environment.

. Taking backups on DLT tapes.

. Installing patches to servers and client computer.

M/s Shaili Solutions Pvt Ltd Hyderabab,

India.

System Administrator, 1st April 1999 to 25th June 2001.

Responsibilities Handled:

. Supporting Windows NT PDC, BDC & Servers with Exchange Server for Mail

Services.

. Taking regular backups of data and profiles.

. Maintenance of Oracle 8i as a DBA to basic level.

. Evaluate the software installation, upgrade & patches to existing

technologies & recommending new technologies.

M/s Xerox Corporation Ltd, Hyderabad, India

Sr Customer Engineer. 15th May 95 to 31st March 1999

Company Profile: leading Company in office equipments, photocopier

equipments having strong presence all over the world.

Responsibilities Handled:

. Installing and troubleshooting of Printer and Photocopier machines.

. Training and technical support to engineers.

. Inventory management, Revenue collection,

. Worked as a work group coordinator and technical coordinator.

M/s Saxon Computers, Bangalore, India.

Customer Support Engineer, 5th Dec 94 to 10th May 95.

Responsibilities Handled:

. Installing and troubleshooting of assembled and Branded systems.

. Setting of connectivity of computers on Novell Netware,

TECHNICAL SKILLS

O/S : Cisco Routers, Windows 95/ 98/ NT 4.0, Windows 2000 Advanced

server.

Tools : WebEx, PC Anywhere, Ghost Software.

Networks : TCP/IP, Dynamic Host Configuration Protocol (DHCP), Domain

Name System (DNS), Windows Internet Name Service (WINS),

Network Elements, Windows NT Server 4.0, Windows NT Server 4.0

in Enterprise, Virtual Private Network(VPN),

Others : MS Exchange Outlook, MS Office (Word, Excel), MS

Explorer, Netscape, Lotus Notes.

EDUCATION

B.E. (Electronic & Communication) from RVCE, Bangalore University,

completed in 1994, Bangalore

Diploma is Business Administration.

PERSONAL INFORMATION:

Father's Name : Mr. K.S.Puttaswamy.

Min joining time : Preferred 45 days from the date of offer.

Marital Status : Married

Passport No : F3828575.

REFERENCE : Will provide if required

Temporary Address : Karma, Dubai, UAE

Cell:-+971*********

Address of communication : No 6, Park Area, 9th Cross,

Wilson Gardens,

Bangalore 560 027

Phone: 040-********

(B. P. SURYANARAYANA)

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