Service Customer
Resume:
CURRICULUM VITAE
Abhinay Kushwaha
Date of Birth: 10th May 1991
Email : ***********@*****.***
Mobile : 738-***-****
SA 5/36 R 1 G Indrapuri Colony
Dulltpur, pandeypur Varanasi,
Pincode – 221001
CAREER OBJECTIVE: To acquire supreme satisfaction by delivering my best & performing better than
expectations.
PERSONAL: A flexible and adaptable individual who believes in high personal standards and gets along
effectively with a team or group.
PROFESSIONAL EXPERIENCE
Jun 2013-Till Date
Bharat Business Channel Ltd
SSD-Coordinator (Pune, Maharastra)
• Handling Installation & Service of Videocon D2h products through Synergy
Service Solutions.
• Ensuring Installation & FR get resolved within SLA.
• Call monitoring through Care.
• Closing of Work Orders as per TAT.
• Dispatching of CRF to Head End as per TAT.
• Reconcile the ODU, Cable, Spare Parts of Service Centre and Dealers on monthly
basis.
• Inventory control and monitor the ratio of spare consumption.
• Managing customer data base for regular operation.
• Spare Part ordering on regular basis for smooth operation.
• Weekly Reporting on material consumption by Service Centre to Pune Circle
Office.
• Reporting directly to the Area Head CS, Responsible for overall operations of
Service center and Field on daily, weekly and monthly basis.
• Implementation of managerial rules and regulations.
July 2011-May 2013
ARD& Co. and S R Care ( Bharati Telemedia Ltd )
Service Zone Coordinator ( Varanasi Zone)
• Handling Installation & Service of Airtel Digital TV products through Bharat
Telemedia Ltd.
• Ensuring Installation & SR get resolved within SLA.
• Call monitoring through CRM.
• Closing of SRs as per SLA.
• Dispatching of CAF to Head End as per SLA.
• Reconcile the ODU, Cable, Spare Parts of Service Centre on monthly basis.
• Inventory control and monitor the ratio of spare consumption.
• Managing customer data base for regular operation.
• Spare Part ordering on regular basis for smooth operation.
• Weekly Reporting on material consumption by Service Centre to Lucknow Circle
Office.
• Reporting directly to the TSM-CS, Responsible for overall operations of Service
centers on daily, weekly and monthly basis.
• Implementation of managerial rules and regulations.
10th
May 2009– 15thJun 2011
Aegis BPO Ltd (Airtel Digital TV )
Tech Support (Team Leader) (Lucknow)
• Communication with Customer Care Executive.
• Reporting through mail.
• Handling administrative activities of the Service.
• Customer Management. With Solution.
• Customer Skill Maintain with Customer Satisfaction.
• Solution Provide to customer for solving his complaint.
PROFESSIONAL QUALIFICATIONS
Completed Certificate in Software Computing (1Year) .
EDUCATIONAL QUALIFICATIONS
Intermediate from U.P. Board.
High School from U.P. Board with Science Stream.
Graduation from Merruth University with Science Stream.
COMPUTER SKILLS
Operating System
Windows 95/98/2000 X P, Windows N.T. Server.
Application Packages : M S Office-2003, 2007 and Microsoft Excel
And also well aware of Internet and its related applications.
PERSONAL PROFILE
NAME : Abhinay kushwaha
Address : Village-Deokali Post-Bijapur Jhangtaur Distt-Deoria ( U P)
FATHER : Late Shri Bridhichandra Kushwaha
MOTHER : Smt. Indrawati Devi
LANGUAGES : English & Hindi.
INTEREST : Listening Music.
Place :
Signature
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