Customer Service Real Estate

JOHN L. POLEK

**** ******* ****** ***** *********, Sandy Springs, GA 30328 404-***-**** *********@***.***

MORTGAGE LOAN & TITLE PROFESSIONAL

Knowledgeable loan closer and title auditor with 20 years experience in all aspects of loan documentation and

proven track record of reviewing and correcting document discrepancies. Excellent technology skills combined

with proven ability to drive successful loan closure, efficiently manage loan closing pipeline, deliver business

growth, form investor relations, and successfully close complex loans. Outstanding strategist distinguished for

excellent conflict resolution abilities. Expert at overseeing and leading successful audits; accomplished in all

areas of loan closing and post closing processes, with keen ability to build and maintain business relationships.

Demonstrated skills that enhance productivity and drive sustained organizational performance.

AREAS OF EXPERTISE

Strategic Planning ● Loan Document Preparation ● Loan Closure ● Post-Closing Document Review

Title Examination & Curative ● Detail Oriented Loan Auditing ● Customer Service ● Troubleshooting

& Problem Solving ● Collaboration ● Communication ● Microsoft Office Word & Excel, Conventional,

Federal Housing Administration (FHA) and Veterans Administration (VA) Loans.

PROFESSIONAL EXPERIENCE

BANK OF AMERICA HOME LOANS, Atlanta, GA

Mortgage Loan Closer, 2011-2013

Closed Conventional, Federal Housing Administration (FHA) and Veterans Administration (VA) purchase

and refinance loans for existing properties and new construction homes and condominiums.

Prepared and reviewed loan closing documents, including Housing and Urban Development (HUD-1)

documentation; reviewed all underwriting and pre-closing conditions for completeness and disbursed

closing funds

Key Accomplishments:

Received two Teamwork Awards and one for the number of loans closed. Updated title commitments,

contacting borrowers to verify loan terms, conditions, and cash to close. Disbursed closing funds and

examined all signed closing documents, ensuring completion, and correctness.

Clearly communicated with clients and closing agents, obtaining correct and missing documents, and

successfully providing all necessary information.

Generated significant revenue, enhancing business potential by successfully closing majority of loans.

RANDSTAD USA BANK OF AMERICA, Atlanta, GA

Contract Mortgage Loan Closer, 2010-2011

Assigned to Bank of America Home Loans, closing Conventional, FHA and VA home loans and

collaborating with colleagues to ensure loan completion and client satisfaction.

Key Accomplishments:

Exceptional work ethic and customer service led to full-time Mortgage Loan Closer position.

Offered excellent organizational and communication skills, working diligently to ensure document

accuracy and completion.

TAYLOR, BEAN & WHITAKER MORTGAGE COMPANY, Atlanta, GA

Senior Online Wholesale Loan Closer, Atlanta, GA, 2006-2009

Managed loan closing documentation, overseeing paperwork for completion and accuracy.

Key Accomplishments:

Supported lending team, contributing to developer and client real estate success.

Utilized online trade tools to create reports and develop accurate, organized data.

Reviewed title commitments, taking curative actions whenever required.

JOHN POLEK, Page 2

DHI MORTGAGE, INC., Atlanta, GA

Senior Loan Closer, 2002-2006

Handled the closing of new construction home loans for D. R. Horton Homes purchasers, additionally

contributed to existing home loan refinancing.

Key Accomplishments:

Reviewed HUD-1 loans and title commitments for accuracy, verifying required underwriting and pre-

closing funding conditions prior to funds disbursement.

Endorsed signed Notes, shipping all completed loan files to company headquarters.

Offered exceptional customer service, ensuring client satisfaction and loan closure success.

BANK OF AMERICA, Atlanta, GA

Loan Closer, Post-Closer & Loan Auditor, 1994-2002

Audited and reviewed completed loan files for accuracy.

Oversaw complex loan databases, organizing, and contributing to department efficiency.

Key Accomplishments:

Transferred to Closing Department, closing majority of presented loans.

Examined recorded security instruments, notes, mortgage title policies, Mortgage Investor Corporation

loans and Loan Guaranty Certificates, communicating with attorneys and title companies to obtain missing

documents.

Collaborated well with colleagues, recognized for departmental contributions and paperwork accuracy.

Chosen to be one of two closers for the newly formed Home Builders Unit that achieved high builder and

borrower satisfaction ratings.

EDUCATION & PROFESSIONAL DEVELOPMENT

Benedictine University, Lisle, IL, Bachelor of Arts in Economics.

Various Real Estate and Mortgage Lending Seminars

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