Customer Service Engineer

THOMAS ABRAHAM

Contact: - 756*******

Email: - ************@*****.***

KERALA.

Career objectives

Be a part of your contributor in a progressive and dynamic organization

that has tremendous potential for growth. An organization with a clear set

of principles and objective that will provide a challenge work environment.

Seeking long term association with a growing organization where I can

contribute to the growth of the organization and cherish the learning

opportunities invariably associated with it.

Job profile

Being a person with commitment, I would like to secure good position in

professionally managed organizations adjusting vivid manners and attitudes

of multinational ties and their religious tolerance. Expecting to use my

strengths and skills to the best of my employer, I would like to overcome

any consequences so as to secure my challenges and responsible position.

Work experience

Carrefour deira branch :- As a stocker since 24th march 2012

- Present

Smart Info Tech :- As hardware engineer for two

years

Key achievements

+ Proper display of the products maintaining blocking sky-limit.

+ Knowledge of merchandise to re-merchandise.

+ Ensure 100% availability of products and reporting out of stock line.

+ Monitoring the production and expiry dates of the items and replacing

them accordingly.

+ To be familiar with the customer and present in smiley and cheerful

countenance.

+ Able to settle the disputes giving full satisfaction to the customer.

+ To present the report of the customer feedback to the manager.

Specific responsibilities

My responsibilities includes displaying the products and also having full

responsible as part of merchandizing and dealing with the suppliers and

giving good customer service.

Major achievements

+ Became section incharge with in 1 year.

Key achievements

+ Handling Complains in Exchange and Returns of Goods

+ Able to convince multi-ethnics customer with a brief description of

products.

+ maintaining the shelves display under the rules

+ Making availability of the items though raising the demand for them

+ Attend telephone calls and ensure every question or inquiries is

properly handled in a.

Confident and polite manner

+ To work under the management

Academic qualifications

+ Secondary Certificate: # Secondary School

Certificate (cbse).

#

kendriya vidyalaya avadi, Chennai,india

#

Passing year 2007

+ Higher Secondary Certificate: # Higher Secondary Certificate

(state board)

# state board

alappey, india

#

Passing year 2009

+ Diploma in computer: # Diploma

#

Premier University

# Passing

year 2010

+ Hardware Networking # A+ Certificate Course

# From Smart

Infotech

#Completed In 2010

Technical courses

Computer knowledge- (ms-dos, ms windows98/2000.windows 7,windows 8, ms

word, ms excel, ms-PowerPoint, multimedia outlook, e-mail and

internet).

Personal details

Father's name : K T Abraham

Nationality : Indian by birth

Religion : Christian

Date of birth : 30 October 1991.

Sex : Male

Marital status : Unmarried

Passport and visa details

Passport no : J6645522

Date of issue : 19-07-2011

Date of expiry : 18-07-2021

Visa status : Employment visa.

Languages known

English, Hindi, tamil,malayalam(spoken and written)

I hereby certify that above mentioned all of my information is true to the

best of my knowledge and belief if necessary, I can present with the

attachments of true testimonials in any future encounter.

MR.THOMAS ABRAHAM

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