Sales Customer Service

Paloma M. Chavez

Chatsworth, CA *****

(Cell) *** - 641 - 3120

**************@*****.***

EDUCATION

California State University Northridge - Northridge, CA

**/** - **/**

. B.S., Business Management

. General Education Honors Program

WORK EXPERIENCE

The Vertitude, LLC - Canoga Park, CA

Front Desk Receptionist

08/13 - Present

. Marketing studio through multiple digital media platforms

(Facebook/Twitter/Instagram/Pinterest), monthly MailChimp and

ConstantContact newsletters, and closed circuit television

advertisements

. Networking at company events, at student showcases, and through email

follow-up to expand client base and business-to-business relationships

. Maintaining client profiles, regular and promotional sales, and

technical support with CRM software

Blaze PR - Santa Monica, CA

Social Media Intern

01/14 -- 04/14

. Created campaign initiatives, monitored client accounts, and engaged

consistently with public via Twitter, Facebook, Instagram, Pinterest,

and Tumblr

. Conducted market research, focusing on trends through Excel analysis

and digital media analytics software

. Achieved client business goals through effective brand image and

marketing strategies

Vans, VF Corporation - Northridge, CA

Floor Supervisor 07/12 -

07/13

. Managed day-to-day operations in absence of Store Manager, including

but not limited to:

o Sales management of a retail store with over $2 million in

annual sales

o Project management

o Operations management, including training and development

of a team of 15 employees

o Scheduling and maintaining payroll

o Maintaining visual standards by merchandising and planning

both on the sales floor and in the stockroom

. Administered opening and closing procedures in accordance with

corporate procedure

. Consistently met company policies and goals by effectively supervising

employees

Sales Associate 07/11 -

04/12

. Top sales employee 2011

. Lead cashier and top visual merchandiser

. Executed corporate loss prevention techniques through preventing

external theft, reporting internal errors, following safety

regulations, and carefully organizing files and records

. Sold an average of $2000 per shift and consistently received perfect

scores on customer service surveys

Hot Topic, Inc. - Santa Clara, CA

Sales Associate 08/09 -

01/10

. Processed customer transactions in a quick and efficient manner (cash,

credit, checks)

. Greeted customers and created a welcoming and successful sales

environment

. Stocked and replenished merchandise in store

LEADERSHIP

Alpha Omicron Pi 2010 -

2014

. Treasurer 2013

. Recording Secretary

2012

. VP Academic Development

2011

SKILLS

. PC and Mac/iOS proficiency, Microsoft Office Suite, Microsoft Outlook,

Photoshop, film/photo editing, MailChimp/ConstantContact, POS

software, CRM software

. Social platforms: Facebook, Twitter, Tumblr, Pinterest, Instagram,

Yelp, Google+, Snapchat, LinkedIn

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