Sales Administrative Assistant

Yizhe Liu

Date of birth: February *rd **** Phone: 510-***-****

Address: *** *** ****** ***, ****** CA 94608 ********@*****.***

Education Background

****-**** ******* ** ******* Literature, Berkeley City College, Berkeley, CA, US

2010-2011 Marketing Certificate, UC Berkeley extension, Berkeley, CA, US

2006-2007 Major in Hospitality Management, Eshotel Hotel School, London, UK

2005-2006 University diploma in Tourism and Languages, Savoy University, France

2003-2005 University diploma in Business Administration at ESA, Lille II University, France

2002-2003 Student in French at F.L.E., Lille I University, France

2002 Student in French at C.U.E.F., Grenoble III University, France

Professional Experience

May 13- Now Employee as a Sales Associate at Longchamp USA in San Francisco, US

Being a Longchamp ambassador, my mission is to create and maintain a long-term relationship with

the customers in order to achieve sales goals. Always represent the boutique in a positive manner

while ensuring recurring business, my daily duties include: being responsible for assisting customers

with choices and providing information about the product, operating cash register, assisting inventory

management, transferring items from warehouse if needed, dealing with product maintenance and

repairs, resolving complaints in a satisfactory manner, providing customers with product knowledge in

terms of features and warranty, and maintain the visual appearance of the store by managing store

displays and keep abreast of trends and competition.

Oct 07-Oct 08 Employee as a Receptionist at 41 Hotel (5 red star boutique hotel) in London,

UK

The reception was manned by one team member at a time, meaning that I had full responsibility of the

reception, including checking in and out, handling cash, accurate banking and currency exchange,

taking reservations, acting as concierge, taking care of queries, information, bookings and

confirmations, dealing with complaints, anticipating guests needs and organizing their activities.

My 'I can' attitude helped me obtaining feedbacks from guests, updating their profiles and building

guests history. I had excellent verbal skills with guests and communicate guest information with

colleagues and other departments accurately. I was always highly motivated to provide guests a

memorable stay.

Oct 06-Aug 07 Employee as a Hostess at The Savoy Hotel (5 star hotel) at River Restaurant in

London, UK

The restaurant was busy in serving breakfast, light lunch, afternoon tea and dinner.

My main duties were to provide a warm welcome, to make sure that each guest had a perfect site also

has been taking care by commis. My responsibilities were also to make reservations for the following

day, dealing with customer queries and complaints on a face to face and phone basis, assisting with

events by providing information to delegates, keeping float and daily banking, creating invoices for

clients and training new co-workers.

Jul 04-Aug 04 Intern as an Administrative Assistant at Bricomarché in Moult, Normandy,

France

Daily basis was to check delivery notes and bills of lading, calculate product margins for new products

and for price amendments to existing lines, receive and negotiate with sales representatives, ensure

purchase invoices were correct according to deliveries. With this position, I enjoyed being accurate

and sensible in numbers and had a lot of pleasure in negotiation.

2004 During my studies, I was volunteer for the culture activities of Lille 2004 European

Capital of Culture. Also with school colleagues, we collected gifts from professionals and

redistributed them to hospitalized children.(Sponsored by Ludopital Association). This experience

showed me how important team work is and have earned skills in project management.

Computer Science Skills

Microsoft Word, Excel, Access and PowerPoint, FileMaker Pro, Mastro, Micros, Windows, MaC.

Languages

English (Fluent), French (Fluent), Mandarin (Native Language).

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