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Customer Service, Management,administrative,clerical, cashier, & more.

Longview, TX, 75601
October 22, 2018

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Jennifer Velez

***** ******** ****** **. #***

Houston, Texas 77073

Phone: 903-***-****

Cell: 713-***-****


Professional Summary

Experienced Manager that will go above and beyond basic administrative tasks and take on multiple projects at once. I have excellent work ethic and strength in boosting company morale.?

I will continually maintain a positive attitude while interacting with demanding clients. I'm?committed to approaching administrative, clerical, and customer service tasks with tenacity and attention to detail.


Phone etiquette High level of accuracy

Communication skills Cash management

Well-spoken Accounts payable and receivable

Flexible thinker Customer service-oriented

Credit card processing Accurate and detailed

Social media knowledge Filing and data archiving

Customer-oriented Pleasant demeanor

Complex problem solving Customer needs assessment

Time management skills Strong client relations

Problem solver MS Office proficient

Positive and optimistic Customer-focused

Microsoft Outlook,Word and Excel Computer proficient Opening and closing procedures Certified Daycare Provider People-oriented Team leadership skills

Quick learner Multi-tasking

MS Windows proficient Friendly and helpful


February 2012 to Current

K3 Creative Center Houston Tx.


● Answered and quickly redirected all calls

● Planned and coordinated materials for meetings and staff events.

● Screened applicant resumes and coordinated in-person interviews.

● Answered and managed incoming and outgoing calls while recording accurate messages.

● Opened and properly distributed incoming mail.

● Maintained a clean reception area, including lounge and associated areas.

● Drafted weekly time sheets for 13 plus employees.

● Communicated with customers to identify and resolve outstanding payments.

● Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

● Monitored payments due from clients and promptly contacted clients with past due payments.

● Researched and resolved accounts payable discrepancies.

● Cultivated trust between K3 Creative Center and customers.

● Supported 8 classroom teachers in implementing a developmentally appropriate curriculum for a group of 81 preschoolers.

● Communicated regularly with parents about daily activities and behaviors.

● Offered parents detailed daily reports that outlined their child's day.

● Maintained daily records of children's individual activities, behaviors, meals and naps.

● Addressed behavioral and learning issues with parents

● Answered an average of 20 plus calls per day by addressing customer inquiries, solving problems and providing new information.

● Greeted customers entering

● Responsibly open and close facility.

● Politely assisted customers in person and via telephone.

● Conducted weekly walk-troughs with the manager to discuss interior visual displays, including store window presentation.

● Handled daily heavy flow of paperwork

● Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

● Routinely answered customer questions regarding child care and pricing.

● Adhered to all confidentiality requirements at all times.

● Solved unresolved customer issues.

● Trained staff on operating procedures and company services.

● Maintained accurate records of past due customer account activity

● Encouraged good behaviors using the positive reinforcement method.

● Assisted in preparing reports and paperwork for parent-teacher conferences.

● Prepared instructional materials, including making copies, constructing bulletin boards and setting up work areas.

● Maintained head count and attendance sheets.

April 2009 to June 2012

Grace Community Church Longview, TX

Maintenance/ Event Set-up

● Operated power equipment tools such as backpack vacuums for up to [Number] hours per shift.

● Accepted accountability for all assigned building keys, master keys and access cards.

● Disinfected and mopped bathrooms to keep them sanitary and clean.

● Collected trash and moved garbage cans from kitchen areas to pick-up stations.

● Returned emptied garbage receptacles to their proper locations.

● Cleaned walls, windows, shades and curtains.

● Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

● Verified that all storage areas and carts were clean and organized.

● Swept and washed all hard surface floors.

● Moved chairs, desks and beds around rooms to clean behind and underneath them.

● Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.

● Spot cleaned walls, carpets and light fixtures.

● Picked up trash from parking lot and garden areas to keep those areas free of debris.

● Waxed and polished wood floors and other woodwork.

● Transported cleaning products and equipment to and from the utility rooms.

● Recognized and reported defective material and equipment to shift supervisor.

● Observed all safety policies and procedures

August 2002 to January 2003

Waffle House Dallas, TX


● Maintained updated knowledge of local competition and restaurant industry trends.

● Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.

● Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.

● Practiced safe food handling procedures at all times.

● Verified freshness of products upon delivery.

● Described product to customers and accurately explained details and care of merchandise.

● Politely assisted customers in person and via telephone.

● Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

● Answered product questions with up-to-date knowledge of sales and store promotions.

● Bagged, boxed or gift-wrapped sold merchandise per customer's request.

● Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.

● Maintained cleanliness and presentation of stockroom and production floor.

● Promptly handled guest concerns and complaints.

● Operated the drive-through window and sales register quickly and efficiently.

● Maintained high standards of customer service during high-volume, fast-paced operations.

● Prepared fountain drinks and ice cream items.

● Prepared all food orders within a 2-3 minute time frame.

● Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

● Handled currency and credit transactions quickly and accurately.

● Followed food safety procedures according to company policies and health and sanitation regulations.

● Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

● Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

● Reported to all shifts wearing a neat, clean and unwrinkled uniform.

● Reported to each shift on time and ready to work. June 2011 to March 2012

Adams Rib Longview, TX

Cashier/Opener/Pie Maker

● Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

● Verified proper portion sizes and consistently attained high food quality standards.

● Maintained updated knowledge of local competition and restaurant industry trends.

● Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

● Regularly interacted with guests to obtain feedback on product quality and service levels.

● Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.

● Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.

● Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.

● Properly wrapped, boxed, and weighed bakery department products.

● Practiced safe food handling procedures at all times.

● Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.

● Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.

● Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.

● Baked consistent quality items by accurately mixing, dividing, shaping and proofing.

● Comprehensive knowledge of food and catering trends

● Verified freshness of products upon delivery.


Currently at University of Phoenix, Phoenix, AZ

Associates in Business/ Business management

High School: 2003 Pine Tree High School Longview, TX GED



First Aid

Microsoft Word


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