Customer Service Data Entry

COLETTE L. SMALLS

*** ******** **. ******* *********: (585) 286 - 6490

Rochester, NY 14611 Alternate Telephone: (585) 527 – 8215

Email: **********@***.***

Skilled professional with positive, pleasant demeanor and high ethical standards.

CORE PROFESSIONAL STRENGTHS

Certified Medical Transcriptionist and Courtroom Hearing Reporter with over ten years of

experience in administrative/clerical field which includes word processing, managing files

and records, stenography and transcription, 65 wpm typist at 95% accuracy and other

office procedures; as well as various levels of customer service. Familiar with medical and

legal terminology. Proficient in MS Word, Outlook, MS Excel and cash handling.

PROFESSIONAL EXPERIENCE

Inbound Sales Data Entry Clerk - Transcat Inc.

2012-2014

• Provide quotes and process purchase orders received from customers via fax, email or phone

• Heavy data entry hygiene to ensure quote/order matches customer’s requirements such as ship-to and bill-to

accounts, company name and contact information, correct part numbers, correct pricing and shipping method

• Satisfy customer service needs such as status updates on delivery expectancy and tracking information

Customer Service/Data Entry Clerk – Stryker Orthopedics – Office Team

2012

● Operate office equipment, such as voicemail and messaging systems and other software applications to

prepare reports, invoices, financial statements and case histories.

● Sort and maintain bills and enter on spreadsheet for record keeping and replenishment processes.

● Sort and file invoices from various hospitals throughout upstate NY along with purchase orders and related

documentation

● Process Implant ID cards in database checking for accuracy before mailing ID cards to customer

CSR/Technical Support – Turbotax and HR Block – Sutherland

2008-2012

● Confer with customers by inbound/outbound telephone calls in order to provide assistance.

● Resolve customers’ service or billing complaints by performing activities such as exchanging

merchandise, refunding money and adjusting bills.

● Check to ensure that appropriate changes were made to resolve customers’ problems.

Court Reporter – Freelance/Self-employed

1998-2008

● Record verbatim proceedings of court hearings, medical hearings, trials, depositions, legislative

assemblies, committee meetings and other proceedings

● Proofread and verified accuracy of transcripts

PROFESSIONAL REFERENCES:

Jean Currry, 585-***-**** Manager/Owner of court reporting agency

Justin Selleck 585-***-****, Manager of Stryker Orthopedics Upstsate NY operational center

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