Manager Service

Location:

Posted:

September 23, 2014

Eric M. Herbert

Madison, IN *7250

*************@*****.***

Personal Achievements

• Ford Motor Company Service Manager Certified

• Daimler Chrysler Service Manager Certified

Professional Experience

McCubbin Ford, Inc.

1997-2014

Manager- Service Department

Provide supervision of all daily operations and personnel within the dealership service and body shop

departments. Advise and direct staff in analyzing and repairing cars and trucks. Constant interaction with

customers to answer questions and address issues directed at a management level. Prepare daily Excel

spreadsheets regarding productivity and gross profit margin. Compare budget versus actual results to ensure

daily, weekly, and monthly goals are met and exceeded. Oversee payroll, shop hours, shop efficiency tracking,

customer satisfaction and work from a strict budget. Oversee all warranty repairs and warranty repair orders,

making sure the right repair is given to a qualified technician to insure 100% fixed the first time visit scores

with Ford and Chrysler franchises. Keep track of warranty time clocking and warranty parts returns.

Maintaining cleanliness and organization within service department and operating safely and in accordance with

OSHA regulations. Responsible for environmental awareness and improvements including proper hazardous

materials handling and disposal.

• Provide 100% customer satisfaction with quality service in a timely manner

• Supervise all service department employees

• Complying with all OSHA guidelines

• Proficient in Microsoft Excel

Demaree Aumotive Group

1995-1997

Manager- Service Department

Education

High School Diploma

Savannah High School Class of 1988

Savannah, MO

References

Available upon request