Customer Service Data Entry

MELISSA P. WALKER

**** ***** ***** **, **********, VA 23325, 757-***-****) Cell, *********@*****.***

Human Resources:

September 13, 2014

Dear Human Resources:

For your review, I have attached my resume and cover letter describing my qualifications for the

Medical Laboratory Technician/Phlebotomist position, recently advertised on careerbuilder.com.

As you can see from my attached resume, I have extensive experience in the health field as a medical

assisted, phlebotomist average 840 stick a month, certified nurse aide, along with great customer

service skills. Also, I am a friendly, loyal dedicated individual who has an ambition to succeed in any

given environment. I love to learn, and I am always up to a challenge, and also work efficiently on my

own. I am seeking a position where I can develop and excel while giving my best to an employer.

I am anxious to meet and discuss how my work experience can meet your needs, and will make myself

available for an interview at a mutually convenient to both of us. Please feel free to contact me at

757-***-****.

Thank you,

Sincerely,

Melissa P. Walker

WORK EXPERIENCE

PHLEBOTOMIST/MEDICAL ASSISTED (Dec.2011

Sep.2014)

Octapharma Plasma, Chesapeake, Va 23325

Data entry with patients current address and information for proper registration, filing,

performed blood draw and answer the phone assisting with questions or concerns.

. Check protein & iron levels

. Monitor blood pressure

. Finger stick

. Weight

. Venipuncture/draw blood

. Filing/answer phones

. Data entry/registration

HOME HEALTH NURSE AIDE ( Oct. 2005-May. 2008)

Immanual Care, Chesapeake, VA 23320

Assisted with helping clients maintain there activities of daily living, physical, bathing, feeding, meds

& etc.

• Monitor blood pressure

• Schedule doctor appointments

• Organized material and assisted with bill pay

• Handle incoming calls

• Supervise during special events

• Help assist with medication

Reason for leaving went to school for phlebotomy training to farther my education and growth in the

health field.

CUSTOMER SERVICE CREDIT DEP. ( Feb.2000-Mar.2005)

Lillian Vernon, Virginia Beach, VA 23456

Satisfied current customer with correcting or making changes to an existing order by refunding credit

card, reshipping items, sending out return labels.

• Data entry

• Refund Credit Card

• Documented forms for personalized orders

• Handle wholesale orders 50-100

• Wrote up complaint forms for defected items & QA comments in existing orders

PROFESSIONAL SKILLS

• I have a year experience in a immunohematology lab setting drawing blood and urinalysis test and

assisted with various test that are to be attained by blood specimen, with laboratory experience 6

months at Medical Career Institute and 4 months at Sentara Leigh Imagining Center internship training.

I'm also currently working as a medical assisted/phlebotomist for a year at Octapharma plasma

drawing blood at a blood bank.

• Venipuncture collection

• Specimen Handing

• Order of draw for multiple collection tubes

• I have 4 years of experience as a certified nurse aide helping with activity of daily living.

• Monitored blood pressure & glucose levels

• BLS healthcare provider CPR & AED

EDUCATION

Phlebotomy Certification Program

Medical Careers Institute, Virginia Beach, VA 23462

National Healthcareer Association

Certification # 0311-0568

Nurse Aide Program

Tidewater Community College, Virginia Beach, VA 23456

Certified Nurse Aide

Health Science Degree

Tidewater Community College

REFERENCES

Lorenzo Mason (Supervisor) 757-***-****

Reginia Benson (RN) Register Nurse 757-***-****

Yul Clove (Contracter Gov.) 757-***-****

Connie Hampton ( Education Edvisor) 757-***-****

Contact this candidate