Customer Service Administrative Assistant

SHAOTING LUO **** Waldorf Way, Mississauga ON L*N 7P7

647-***-**** ***********@*******.***

APPLICABLE SKILLS

Strong office organization & administration skills

Customer Service Experience

Basic experience of Accounting (AP, AR, Invoices etc.)

Excellent filing & data entry skills

Good telephone manner and client interface skills

Fluent in English and Mandarin

Intermediate computer skills - Microsoft Word/Excel/PowerPoint, Outlook, QuickBooks

Hold a valid driver license and own vehicle

WORK EXPERIENCE

Administrator

Sirius Auto Parts, Vaughan ON, Canada Mar 2014 – Aug 2014

Responsibilities:

Doing multi-task between dispatching, file maintenance, handling customers and answering

multi-line phone

Posting data into computer system. Maintain database

Managing receiving, shipping and distribution procedures

Sorting and filing mails, invoices, receipts or other records

Answering phone calls in a professional and helpful manner

Performing basic Accounting work, AP, AR. Handling all cash and credit card transactions

Responsible for managing the bill payment of suppliers

Picking-up and delivering items

Achievements:

Ensured high accuracy of inventory

Kept office operations well-organized and highly efficiency

Administrative Assistant

Shunlong Auto Repair Company, Xiamen, Fujian, China Feb 2010– Aug 2010

Responsibilities:

Perform filing, data management, drafting and editing short office memos

Assisted with inventory and restocking

Provided general customer service and administration

Data entry, ordered files, dealt with electronic emails

Answer telephone and email, and take messages and forward calls to employees

EDUCATION

Master of Engineering: Mechanical Engineering (GPA: 3.1) 2011-2012

University of Windsor, Windsor, ON, Canada

Bachelor of Engineering: Automotive Engineering (GPA: 3.0) 2007-2011

South China Agriculture University, Guangzhou, China

Contact this candidate