Project Manager

Louise Dennis

***** * ***** ***** **, Scottsdale, AZ

85262

Cell: 978-***-****, Email:

************@******.***

LinkedIn Public Profile:

http://www.linkedin.com/pub/louise-

dennis/4/88b/3a

Project Coordinator /

Material Coordinator / SW

Project Leader

Summary/Core Competencies

Diverse professional having gained broad experience working for top telecommunications, data networking, startup and most

recently Aerospace companies. Proven career advancement through various roles in computer operations, alpha/beta support,

integrated test, software engineer team leadership, people and project management of development teams both on/off-shore.

Acknowledged for realistic, no-nonsense approach to solving problems, ability to bring clarity to projects with follow through

and a can-do attitude. Skill sets include:

• Customer/Quality Focused • Project Planning/Follow Through • Verbal/Written Communications

• Organized/Detail-oriented • Prioritization/Scheduling • Process Improvement

• Multi-site Outsource Mgmt • SW Release Coordination • Leadership/Influencing Others

• SDLC/Waterfall Methodology • Hardware Material Coordination (Aerospace)

• Project Mgmt Skills: HON HMR, MS-Office; Word, Excel, PowerPoint, Sharepoint, MS Project, Lync, IE, Outlook,

Livelink, ClarifyCRM, DOORS, iPOR(TTM/PPM), SEI-CMMI, FlexCR, NetMeeting, Citrix/Centra, Data Entry

• Platforms: PC Windows XP/NT/2000/XP/W2k3, MS-DOS, SunOS/Solaris Workstations, BSD UNIX

• Languages: C, JavaScript, HTML, XML, Python, Bourne Shell, C Shell, scripting, NOSL

• Technical Skills: SAP ERP/MRP MM/PS (Procurement), Filemaker Pro/HON EMR, HON Aero PDM, NPD, SCS/ASL,

Matrix(ECR/ECO), Rational ClearCase/UCM, Subversion, SCCS, RCS, Clarify/ClearQuality(Defect Tracking), Wiki,

InstallAnywhere, NetBeans/Eclipse IDE, FrameMaker, Networking Protocols, Cisco IOS, CLI, GNU tools, SEI, OA&M,

FCAPS, NM (EM/MEM), N-tier Client/Server, SNMP v1/v2c, MIB, Prolifics JAM, SQL, Emacs, Ingres RDB/ABF

Performance Profile

• Engineering client facing support role with 2+ years managing program portfolios for material procurement, coordination, execution and

collaboration with Integrated Supply Chain and Advanced Manufacturing Engineering in order to ensure order/delivery of new parts, sub

assemblies, consumables, and repairable components in support of New Product Development/Introduction within Mechanical Systems

Engineering & Applications Org.

• Project leader & group manager with 8+ years experience leading software design implementations from inception through to delivery.

Proven strengths in organization, written and verbal communication, project management, critical thinking, priority setting, meeting

facilitation, problem analysis/resolution, risk mitigation and SDLC/Waterfall methodology. Direct & matrix people management with

demonstrated proficiency in developing others through listening/mentoring to maximize productivity in forming cohesive team

environments.

• Managed & led 3-4 multi-cultural software development teams straddled across India, Romania and US East/West coast time zones in

multi-site environments. Disciplined and capable of coordinating multiple, concurrent development efforts.

• Sole lead directly engaged in the identity/definition, collection and maintenance of all project content for EM & MEM product &

legacy/sustaining releases aligned with feature sets on respective managed devices. Successfully applied decision making skills, resourced,

scheduled, facilitated kick-off meetings, monitored and delivered project releases.

• Effective relationship building with strong cross-functional participation. Member of Integrated Project Team (IPT) for all projects as the

Engineering Project Leader (liaison) ensured alignment of requirements, resources/staffing, estimates, reported status, drove

implementation outcomes, tracked to milestones and delivered requirements to strategic commitments in-scope & on schedule.

• Detailed, quality and customer focused. Named team Prime for Corporate Quality Improvement initiatives. Directly executed clean-up

efforts, contributed to fix delivery/planning resulting in targeted defect reductions across multi-product/multi-release software streams.

• Creative problem solving & obstacle removal, consistently resolving issues with unrelenting determination and follow through. As a result,

often the go-to person and recipient of additional responsibilities/roles in keeping projects/programs moving forward.

• Recognized for effective and innovative use of tools to simplify and streamline information flow and development processes. This resulted

in clarity of requirements and individual time savings to deliver.

• Hands-on SW developer & focal point-of-contact involved with Internal/External Customers, QA/PV, Training, Techpubs, Supply

Chain, Support & Field Engineering for issues, fixes & improvements.

• Worked on high-level resource planning with direct Manager, proposals & Statements of Work. Created and oversaw change management

of Partner Business Justifications & export license needs for outsourced partners/multi-site access.

• Background and working knowledge in technical call dispatch/support center & computer operations.

Employment History

Project Engineering Material Coordinator, Assoc IV, Honeywell Aerospace, Phoenix, AZ

09/2011 – 4/2014

Worked in a client facing engineering support organization providing planning, coordination, execution and collaboration with Integrated Supply

Chain in order to procure and deliver new parts, sub assemblies, consumables, and repairable components in support of New Product Development.

Entailed a heavy focus on the utilization of SAP and technical savvy as it pertained to Engineering Material Procurement processes within the

Honeywell Mechanical Systems Engineering & Applications (MSEA) Organization.

• Primary material availability/procurement Point-of-Contact for both Commercial and Government programs spanning Advanced Technology and

Military Propulsion groups within the MSEA Project Engineering Organization. Supported 50+ engineers spanning 80+ programs.

• Generated and managed hardware orders within SAP and coordinated reporting requirements with Project Engineering leads to assist with Project

milestone deliverables.

• Coordinated material expedition, stock transfer orders, RTVs, prioritization, allocation, logistic movement issues, and provided critical response to

customer requirements and Engineering needs for delivery of both internal/external procurements encompassing both material and services.

Collaborated with multi-sited HON locations in an integrated product team environment. Supported Inter-Divisional Order process/execution

between plants.

• Managed portfolio of orders on multiple programs such that the orders were properly organized, packaged to NPS buyer for presentation to

compliance, received and correctly transacted in SAP. Monitored status of open orders to ensure timely delivery.

• Championed issue resolution by troubleshooting SAP road blocks, defining problem statements, engaging cross-functional resources necessary in

delivering total solutions. Collaborated with SAP Functional Process analysts.

• Acted in lead role providing on-board training of SAP with respect to roles and responsibilities for new EMC team members as the group expanded

to multi-sited HON locations and its’ HCOE (Hardware Center of Excellence) model.

• Supported the deployment of HCOE to our Honeywell South Bend facility. Contributed to all part procurement requirements, demand entry,

creation of purchase requisitions, BOM tracking, status, collaboration with cross-functional resources, identification and resolution of SAP plant

stock issues.

• Provided specific IT Support for Citrix Client/Filemaker Pro (eHWRCS) application desktop installation, troubleshooting and eHWRCS training of

HON Project Engineering procurement request system to a large audience of engineering users and EMCs (both local and remote).

• Tracked, managed and executed the logistical movements required in the shipment and receipt of all ETS Lab Test Slave units for repair at HON

R&O facilities. Included coordination with QA and notification write-ups in support of shipment, repair and return.

• Recognition Awards: 1) For customer focus and initiative taken to lead required cross-functional team members in the placement of Purchase

Order with complex deliverables. 2) For support and resolution of critical hardware shipping/receiving related issues. 3) For all procurement and

support of timely deliverables on SB Wheels & Brakes special project.

Proprietor, Shear Equine Services, Scottsdale, AZ

10/2009 - Present

Side start up business offering tailored equine care packages and show-quality full body clipping.

SW Project Leader & Coordinator OAM Applications, Nortel Networks, Billerica, Ma

9/2009 – 6/2000

Converged Data Networks - Browser Based Interface (BBI)

Directed on/off shore teams of ~15 software engineers co-located across India & US East/West Coast to design and implement features,

enhancements & fixes for Web-based UI Element Management (EM) system used to configure and monitor Nortel VPN Gateways & Network

Access Switches.

• Lead/go-to single point-of-contact for all product releases.

• Systematically executed and delivered all major/minor/maintenance/patch releases of the BBI web-based software for multiple device

platforms. Coordinated complex global implementation, each with separate resources and timelines to strict deadlines, juggling the technological,

cultural, and people issues inherent in facilitating worldwide projects.

• Oversaw all content gathering, design estimates, tracking, and status reporting to upper management. Member on all core Integrated

Project Teams (IPT). Handled equipment acquisition/shipping overseas, document management, Release Note validation, tracking, road-block

removal and driving to outcomes.

SW Project Leader & Release Prime

Enterprise Network Solutions - VPN Router Multi-Element Manager (VRMM) / OAM Power Tools

Directed on/off shore teams of ~8 software engineers co-located across Romania & East Coast US to design and implement features, enhancements

& fixes for Java thick Client/Server off-box multi-element management system used to provision & monitor Nortel Router & VPN device suites.

• Spearheaded and successfully deployed transitional outsource team to take over feature development of Client-side cartridges,

facilitated knowledge transfer & training to ramp up new Romanian team of ~5 software engineers. Maintained constant communication with

technical project lead to report progress, identify issues, and provide solutions.

• Running under strict budget constraints and product architectural deficiencies, proposed and effectively introduced a roll out strategy to

address a functional data synchronization deficiency between VRMM and the devices. Results were two-fold; 1) provided customers with

synchronized full feature provisioning which resulted in improved customer satisfaction (C-SAT) and, 2) enabled increased device sales in the

hundreds, significantly adding to the company quarterly revenues.

• Coordinated development efforts of ~5 software engineers for the OAM Power Tools Solutions. Oversaw development, integration and

alignment of power tool jar files within the VRMM product build release as bundled deliverables which could be launched from within VRMM

for multi-device provisioning resulting in improved device sales.

• Resolved/fixed issues with product installer (InstallAnywhere) and executed all unit/functional testing.

• Created PowerPoint presentation material for Beta Technology Transfers, organized and facilitated knowledge presentations with team

for large internal & external customer audience.

• Tracked OpenSource Software usage and license data for the EM/MEM products.

Project Leader / Sr SW Engineer

Enterprise Network Solutions - Contivity WebUI & NNCLI

Web-based User Interface (Element Management System) & Nortel Command Line Interface (Cisco-like CLI for configuration of Contivity

VPN Routers).

• Named sole lead and tasked as go-to person for diskless device project, product release, hands-on developer contributions, test plans

and execution.

• Nominated project leader / single point-of-contact for a team of ~5 software engineers providing back-to-back major/minor releases

coordinating multiple development efforts.

• Actively involved in content planning with platform feature teams, SQA, release management, product management and

documentation.

• Oversaw design estimation/scheduling, implementations, bug scrubs and delivery of WebUI/NNCLI functionality aligned with

platform releases.

• Chosen as team leader to transition & support the legacy release development & maintenance efforts over to an outsource partner in

Romania. Resulted in freeing up US based expertise to work on futures.

SCS Group Manager

Carrier Data Networks - Service Creation System (SCS)

Appointed Group Manager after having identified a resource/product coverage gap during a re-organization and subsequently proposing a

recommendation to create a mirror East coast talent team to assist in workload balance and closing that gap.

• Capitalized on a business unit restructure, timely attracted and transitioned internal talent and hired external candidates for a team of ~7

software engineers.

• Researched infrastructure and organizational structure needs, identified equipment needs/ordered, quickly putting working structure in

place and getting it operational.

• Managed, mentored and ramped team to begin new feature development and enhancements to aid our understaffed West coast

counterparts. Higher customer satisfaction ensued and increased device sales due to the continuous ability to meet all feature set requirements

necessary to successfully provision devices in their networks.

• Provided team leadership, input to project plan/schedules, worked with cross-functional teams, managed project risks removing

obstacles, status, facilitated meetings, reviewed functional specifications, bug scrubs, fostered team knowledge sharing and a mentoring

environment with emphasis on quality.

• Delivered numerous implementations (Java package implementations for GUI, Element Management System, Server, API, Traps and

Logging).

• Recognitions: 1) for extra effort put forth in building ground up SCS team was presented with a Gold Pride Award 2) commended by

the IPV6 team manager for hands-on support and efforts in getting their SCS resources up and running.

Professional Training & Education

NORTEL EMPLOYEE LEARNING & DEVELOPMENT

• Agile Training, 2007

• Lean Six Sigma Green Belt - Defect Phase Containment,

JavaScript Fundamentals and Programming, 2006

• Time To Market & Management Leadership Forum-I,

Managing the Self, Managing the Individual 2000

• Values Training, Managing Personal Transition, Effective

Meetings, Decision Making and Straight Talk, 1997

• New Product Introduction Process, 1997

SUN MICROSYSTEMS ON-SITE TRAINING - C++

Programming, 1993, XView Programming, 1991

HESSER BUSINESS COLLEGE, MANCHESTER, NH -

Completed coursework towards Associate Degree in Computer

Science

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