Customer Service Sales
Resume:
Marco R. Grafil
Home Address: **** ** ******** ******,******
Mobile Number: +639*********
Email Address: ***********@*****.***
OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, education
background, and ability to work well with people.
SUMMARY OF QUALIFICATIONS
1. Strong customer service skills, with the ability to diffuse difficult situations.
2. Effective oral and written communication skills.
3. Ability to work in a team enviroment.
4. Proficient internet research skills for customer information.
5. Achieves sales goals and objectives.
6. High self motivtion.
EXPERIENCE
Bureau of Customs
4/F, POM Bldg., BOC, Port Area, Manila
Custom Representative
(On the job training)
February 2012 – March 2013
• Process team orders by working with customers through email and phone interactions.
• Confer with customers by telephone or in person in order to provide information about
products and services, to take or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customer’s problems.
• Contact customer in order to respond to inquiries or to nutify them to claim investigation
results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Coordinate with other members of the Customer Order Department to ensure the highest
standards of customer care.
• Process order forms using Excel and Quickbooks.
Personal Background
Age : 23
Date of Birth : December 10, 1990
Place of Birth : Manila, Philippines
Height : 5’9
Weight : 170 LBS
Citizenship : Filipino
Religion : Catholic
Languages : English, Tagalog
EDUCATION
Phillippine Maritime Institute, Sta. Cruz. Manila, 2013
(Coursework in Bachelor of Science and custom Administration completed)
REFERENCES
Noel C. Calicdan
Book Keeper
Finance Division Boy Scout of the Philippines
Ruel Sanopo
Accounting and Finance
Peak Energy Incorporation
I hereby attest that the above mentioned information’s are true and correct to the best of my
knowledge.
MARCO R. GRAFIL
Appllicant Signature
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