Receptionist, Customer Service
Resume:
Brenda Watson
Bronx, NY
******@*****.***
PROFESSIONAL EXPERIENCE
CENTRASTATE HOSPITAL
FREEHOLD, NJ
RECEPTIONIST
Greet patients and visitors.
Direct love ones to patients
Operate multi phone line promptly, pleasant, courteous manner.
Register walk-in patient for triage nurse
Demonstrate knowledge of hospital code response procedures.
Protect patients’ rights by maintaining confidentiality of personal and financial information.
Organize patient chart to send to medical records
Help patients in distress by responding to emergencies.
FEDEXKINKOS
ATLANTA, GA
3/07-5/09
RETAIL CONSULTANT
Provide customer service, understanding customer needs, and being able to satisfy those needs.
Log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders (Production Tracking Process or PTP)
Operate photocopy, binding and other auxiliary equipment
Secondary responsibility for coordination of all shipping related services and activities, to include: offering information about company products and services.
Maintain log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.
Assemble parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
UPS
BRONX, NY
11/06 – 12/23
DRIVER HELPER
Physical, fast-paced, outdoor position that involves continual lifting, lowering and carrying packages.
Assist driver with delivery of packages.
Manually unload materials.
Fill written orders.
Verify customer information
FIRST PRO
ATLANTA, GA
9/05 - 2/06
INSIDE SALES
Provide quotes for potential and existing customers.
Convert inbound inquiries into actual sales.
Estimates date of delivery based on product knowledge, order processing, production and delivery schedules.
Investigate, resolve problems also build, maintain customer relationships
IBM
ATLANTA, GA
4/99-7/04
ENTITLEMENT COORDINATOR
Contract verification.
Research inventory information, contract and account receivable databases.
Communicate with customers, customer service operations, project management team.
Documenting actions.
Identify and eliminate defects.
Communicate with team members and vendors regarding status of projects
CALL HANDLE
Assist customer on service request placed through email or telephone.
Assist manager on assigning team members the daily duties.
Trained new employees, update schedules, purge customer records.
Multi-task with phones calls, computer and office work.
Coordinate service engineer direction according to customer requests.
Notify service engineer of assignments.
Handle customer inquiries regarding service delivery.
SOFTWARE TECHNICIAN
Troubleshoots and develop technical solutions related to Aix system.
Address customer questions and concerns.
Identify, research and resolves issues.
Provide end user support for Aix based applications.
Escalate urgent problem requiring more in-depth knowledge to the appropriate internal recourses.
HARDWARE RECIEVE CALL
Responsible for the daily activity of the call center policies and procedures.
Processing service calls.
Verifying customer information also updates customer records.
Issuing tracking number for request.
Accomplishment
Achievement Awards, Execute, Win, Team, Customer Satisfaction
EDUCATION
Liberty University- Counselor
Borough of Manhattan Community College - Childcare Education
SKILLS
Tool suite, Lotus Notes, Outlook Express, Microsoft Internet Explorer, National Service Support System, Office Vision, Retain
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