Customer Service Manager

Sandra Velosa

***-**** *********** ****** ****., Mississauga, ON / L5A 3X8

Cell: 647-***-****; Home: (905) 272- 5403 /******.***************@****.********.**

HIGHLIGHTS OF QUALIFICATIONS

• Bachelor in Crime, Law, and Deviance and Political Science; with future plans to pursue

MBA in Social Work

• Over three years of experience in sales and marketing offering customer service

• Over four years of volunteer experience working with non-governmental organizations such

as the Salvation Army and the Newcomer Centre of Peel

• Strong work ethic and high level of responsibility demonstrated by being able to meet

deadlines and being able to study, volunteer, and work at once

• Bilingual: Fluent in English and Spanish

EDUCATION

2009- 2014

Bachelor in Crime, Law and Deviance and Political Science

University of Toronto at Mississauga

PROFESSIONAL EXPERIENCE

2011– 2014 Assistant Manager, Public Mobile & Public Cash Services

• Assisted the store manager in daily operations of the store thus, facilitating her job.

• Answered queries and concerns regarding customers’ accounts ensuring that excellent

customer service was always provided.

• Inventory was conducted on a daily basis as a loss prevention tactic thus; the store was

distinguished for its perfect inventory.

• Ensured staff productivity by ensuring that sale targets were reached hence, resulting in store

recognition for hitting sale targets consecutively.

• Responsible for helping in the composition of store schedule thus, utilizing planning skills.

• Processed money transfers involving large sums of money thus, becoming a trusted

employee.

2010– 2014 Cashier/ Customer Service, Starsky’s European Fine Foods

• Provided excellent customer service while helping customers locate and select merchandise.

• Cashed out customers in a rapid and efficient manner; scanning 24 items a minute.

• Commended for managing cash accurately.

VOLUNTEER EXPERIENCE

2012 – Present Volunteer, Correctional Service Canada

• Assisted in the organization of fundraising events, raising over 5,000 dollars for the United

Way Campaign.

• Contacted various organizations seeking donations which resulted in a total success obtaining

aid from all.

• Coordinated fundraising events with the help of the supervisor and two other volunteers,

engaging the staff to participate.

• Performed paper work such as filing, sending emails and writing letters thus, facilitating the

work of the coordinator.

• Commended for ability to meet deadlines.

2012-2013 Volunteer, Newcomer Centre of Peel

• Once a week I would assist the Spanish social worker in the translation of formal documents

such as birth certificates or marriage licenses.

• Worked along with the youth councilors helping to supervise the children as well as to

organize and execute age appropriate skill based activities.

• Assisted in the organization of recreational activities which were focused in meeting the

physical, emotional, intellectual and social needs of the children in the program.

• Developed culturally appropriate programs and activities in order to help the children

become familiar with the Canadian culture.

• Performed paper work such as filing, sending emails and writing letters thus, facilitating the

work of the coordinators.

2010 – 2011 Volunteer, Salvation Army/Mississauga Shelter

• Periodically assisted the youth worker obtaining experience through observation.

• Assisted in organizing workshops which were focused on community development for

instance: improving parenting skills helping single mothers and families accurately discipline

their children.

• Participated in stimulating activities for the children such as helping them with their

homework.

• Obtained experience working with different cultures due to the shelter’s diverse

demographic.

REFERENCES UPON REQUEST

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