Customer Service Insurance Sales

Sharon McCalman

***-** *** * ****** Blvd Jamaica, NY 11434? 718-***-**** ? 240-***-****

? E-mail:********@***.***

SKILLS:

. Over ten years of experience in the protective services industry

providing quality customer service

. Management and front desk operations; Ability to supervise large groups

. Proficient with Microsoft Word and Excel. Knowledge of Internet research

WORK EXPERIENCE:

Aflac Home base Business

Present

Self - Employed

Disability Insurance Sales

Health Insurance sales for Ameriplan

Legal Shield business plan

Resorts World New York

Ozone Park, NY

Security Agent

10-2011/5-2013

. Guard entry points throughout the facility

. Patrol the interior of multiple buildings and the casino perimeter

. Perform duties related to crowd control and managing special events

. Provide quality customer service to patrons and staff

. Coordinate with EMT staff with respect to providing emergency medical

assistance on the premises

5Linx Corporation

Jamaica, NY

Outside Agent 3/2010-

Present

. Canvas areas to determine need for products and services

. Provided detailed information on energy efficiency options in a

deregulated energy marketplace

NYC HHC Corporation

New York, NY

Hospital Police Officer

11/2008-8/2009

< Protected hospital staff, visitors, patients and their families; Make

arrests when necessary

< Patrolled the hospital as directed by the commanding officer

< Escorted mentally ill patients to court hearings

< Wrote summons and issued tickets to violators

NYS Department of Corrections

New York, NY

Correction Officer

10/2004-3/2007

< Managed inmate housing units and escorted inmates to appointments within

and outside of the prison

< Performed inmate population count and managed and observed inmate flow on

medication lines

< Conducted surveillance of inmate activity throughout the prison facility

LPC Security Corporation

Gaithersburg, MD Security Officer

9/2002-10/2004

< Provided quality customer service; Met and greeted all employees and

visitors

< Typed reports when necessary and create schedules as directed

< Monitored buildings via surveillance system ; Answered multi-line

telephones

< Patrolled from within in addition to building perimeter and escorted

violators off of the property

Sharon McCalman

Resume con't

EDUCATION:

Stratford Career Institute - Diploma Earned in Criminal Justice

Vermont, IL

Studied Police and Corrections Science

2004 and 2008

Continuum Security Consultants

Jamaica, NY 8hrs & 16 hrs Security Certificates Earned

7/ 201 NYS

Security License

NYS Fire Guard License

Ashworth College-Career Certificate Earned

Norcross, GA

Completed Private Investigator Program

10/2012 BS Degree in

Criminal Justice

US Career Institute

Fort Collins, CO

Working on a AS in Science Degree in Business Management

Present

Medical Coding and Billing Specialist-Career Certificate

Studied many other courses in online classes also.

I also process a NYS Health Insurance License. Have prior experience in

running an supervising a hotel front desk. Worked in sales, and as cashier

and behind the counter in a department store.

Objective :

To use my skills and experience in a company where I can grow and be a part

of a great team.

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