Customer Service Manager

CLOVER BARNETT

***-** ***** ******

Jamaica, New York, 11436

Tel: 516-***-****

E-Mail: *********@*******.***

OBJECTIVE: To obtain a challenging position within an enterprising

organization, where my skills will be utilized to assist the organization

in its growth and development.

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WORK SUMMARY

Seabright Ventures LLC (Golden Krust Restaurant)

Dec 2013 to present

Shift Manager

. Supervise and manage the operations of the store

. Balance registers daily

. Provide excellent customer service

K & M Meats and Groceries Jan 2012 to

Dec 2013

Human Resource/ Operations Manager

. Recruit, train and terminate employees

. Ensure the quality of service provided

. Make daily deposits to bank

. Maintain records of daily operations

Superior Auto Parts (Grand Cayman) Jul 2010 to

Aug 2011

Office Assistant

. Handle incoming and outgoing calls

. Record customers issues

. Operating a cash register

KFC/Pizza Hut - Jamaica May 1987

to May 2007

Area Manager

. Support all five (5) Pizza Hut Stores including four (4) KFC's.

. Develop, coach, counsel, and discipline team.

. Ensure expenses are controlled.

. Profit and loss review and responsibility.

. Protection of company's assets/ loss prevention.

. Monitor both financial and employee results.

. Recruiting/training/Terminating of Management Personnel & Team

Members.

. Managed over 80 staff at varying levels

. Responsibility for all aspects of the day to day administration and

proper management of each store.

. Ability to effectively develop, implement and monitor all procedures,

particularly those related to quality service provision.

PROFESSIONAL HIGHLIGHTS:

. Developing Champions - Carry out management with integrity and honesty

to promote company's culture and values.

. Ability to lead a shift and train leaders to train, set sales targets

and ensure required goals are achieved.

. Comprehensive understanding of current trends and development in Quick

Service Industries.

. Plans, oversees and communicates company's standards (monthly meeting)

to Managers, Supervisors and Junior Staff.

. High Impact Coaching to ensure perfect product consistency at all

times.

. General Management Skills Training such as food costing/quality

control/ employee relations and customer service satisfaction.

. Working knowledge of Microsoft Office Suite and Internet Explorer

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EDUCATION:

University of the West Indies 1982-1984

Certificate in Business Management

Tarrant High School 1977- 1981 High

School Certificate (Kingston Jamaica)

Mathematics

English

Principles

of Business

Office

Procedures

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