Customer Service High School

Rebecca Martinez

**** **** * ****** *** C, Ontario, Ca 91762

909-***-**** ************@*****.***

Qualifications

Knowledge of Microsoft Word, Excel, PowerPoint and typing. Ability to move

in fast paced environment with large workload. Can learn and execute

directions quickly with little direction. Very willing to learn and execute

new and challenging tasks. Finishes work quickly and effectively to meet

time constraints and/or schedules. Understands the importance of customer

values, needs and wants and how to meet their demands. Experience in

collections with customer service, documenting customers accounts,

understanding and using star system to obtain and document customer

information, experience in fast-past inbound call center...

Education

Victorville Community College

12/ 2009-present

Business Management

Hillside High School

1995-1999

High School Diploma

Experience

GC Services 2/2013-

present

Account Representative

Provide assistance to customers regarding account activities, document

customers calls, answer and asst. 70+ inbound calls, use multi-line phones,

acquire information quickly and effectively, asst customers with payments,

collect outstanding balances, work with call goals, collect to meet monthly

budget goals, sending emails, use and enter data into star system for

collection purposes...

Stater Bros.

2/2006-02/2013

General Merchandise Clerk

Provide professional and courteous customer service along with

knowledgeable information about products, ordering of products needed for

daily use, managing supplies and products to meet demands and minimize

waste. Complete monthly inventory of all products in the department.

Prepare products for sale and stocking. Upsale of products to customers.

Quiznos Subs

12/2002-12/2004

Assistant Manager

Assisting employees with maintaining thoughtful and courteous customer

service. Managing waste and budgeting of products and supplies through use

of PowerPoint. Ordering of all products and supplies through vendors and

distribution center. Daily preparation and completion of bank deposit and

money orders. Weekly preparation of employee schedule and job duties.

Responsible for maintaining d cor and store machine operations including

the ordering of parts for repairs when needed.

References

Regina Ferrio- 909-***-****

Maricela Uribe- 818-***-****

Whintney Thomas- 909-***-****

Hedi Anderson- 760-***-****

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