*** **** **** **, *******, Texas***** 832-***-**** ************@*****.***
Cederea Wedge
Summary of Qualification
Over 5 years’ Customer Service experience, 2 years’ experience as an office clerk, and 1 year cashier
experience
Experience
10/2012-06/2014 Interactive Response Technology Houston, Texas
Customer Service Agent AT&T
Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills
Solicit sales of new or additional services or products.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
11/2011-04/2012 NCO Group Houston, Texas
Customer Service Agent Geek Squad
Order tests that could determine the causes of product malfunctions.
Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional services or products.
02/2010-01/2012 Starbucks Aramark Houston, Texas
Shift Supervisor Cashier
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
08/2009-07/2010 Texas Southern University Football Field House Houston, Texas
Office Clerk
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and
personal computers.
Answer telephones, direct calls, and take messages..
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Education
December 2014 Houston Community College Houston, Texas
Associate Degree
2008
Diploma MacArthur High School Houston, Texas
References
Krysten Dotsen Supervisor 713-***-****
Whitney Hall Co-worker 832-***-****