Customer Service Office

ISHA R OLIVER

*** ****** ****** #**, **, ***** H: 718-***-**** **********@*****.***

Summary

Dedicated and focused receptionist who excels at prioritizing, completing multiple tasks simultaneously and following

through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency Strong interpersonal skills

Cisco Switchboard Mail management

Fed Ex Software Bryna Software

Iron Mountain DX Shipment Software

Xerox Copiers Aware Manager Portal

Results-oriented Canon Copiers

Accomplishments

Received a merit raise for a strong attention to detail, exemplary customer service and team-player attitud

Experience

08/2013-Present Receptionist, TMG Office Services 106 Apple Street, Suite 207, Tinton Falls, NJ 07724

Warner Bros. Entertainment, 1325 Avenue of the Americas NY, NY 10019

Excelled in the role the ability to handle a variety of customer service and administrative tasks and resolve issues

with expediency

Specialized and provided administrative services to the office and facilities manager

Complimented by management for the quality and timeliness of reports, attention to detail, and team player attitude

Demonstrated proficiencies in telephone and front desk reception with a high volume environment

5/2013-8/2013 TMG Transition Team, TMG Office Services 106 Apple Street, Suite 207, Tinton Falls, NJ 07724

Time Warner Company, One Time Warner Center, New York, NY 10019

Ensuring the transition from a previous outsourcing office services company to TMG is a seamlessly effortless

transition

Helping the newly transitioned staff with the rules and procedures of TMG

Assisted in learning all the associates position titles and duties within Time Warner

01/2010-5/2013 Lead Office Clerk, TMG Office Services 106 Apple Street, Suite 207, Tinton Falls, NJ 07724

Kenneth Cole Productions, 603 W.50th St. New York, NY 10019

Responsible for handling/ analyzing all incoming/ outgoing mail and solving all queries

Analyzing and checking the outgoing routes that has been designated according to the email

Assisted in maintaining lease agreements for electronic machinery and equipment

Manage data storage and inventory to ensure quality assurance

Delegating responsibilities to the appropriate staff member

12/2005-1/2010 Office Clerk, TMG Office Services 106 Apple Street, Suite 207, Tinton Falls, NJ 07724

Warner Music Group, 75 Rockefeller Plaza, New York, NY 10019

Provided extensive customer service in office related problems

Delivering incoming/outgoing mail along with various courier services throughout the executive floors

Scheduled messenger incoming/outgoing packages for the associates

Responsible for making sure the pantry and copy centers were fully stocked on the executive floors

Education

12/2003

A.A.S: Paralegal Studies

New York, NY

Interboro Institute

Dean's List Academic Achievement Award

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