Customer Service Medical Assistant

L A DE NA M SCOTT

661-***-****/**********@*****.***

S ERV ICE & SUPPORT PROFESSIONAL

JOB TARGET: My goal is to become associated with a company where I can

u tilize

my skills and gain experience while enhancing the company’s

p roductivity

and reputation.

P rofessional

E xperience

K ern H igh School District

2006-2014

Mobility Aide Specialist

Monitoring students in a classroom setting, providing instruction for daily

assignments.

Planning and scheduling community and social events, assigning vocational

t asks.

Assisting with independent study programs, implementing lessons to build

character and self-esteem, and teaching independent living skills.

Resolving issues using dialogue, teaching the importance of self-control, and

adhering

to rules and regulations, teaching about honesty and loyalty th rough roll-play.

T rendwest Resorts

Call Center Representative (sales)

2004-2006

Contacting prospective clients with offers for fabulous gifts for coming to see a

90-

minute presentation on the benefits of owning a t imeshare.

Gathering personal and financial data, inputing information into the

computer.

Determining eligibility by calculating income, based on established

guidelines.

Inqui ring the most suitable time for them to come and view the presentation,

and

scheduling the appointment, t raining new hires.

Met romedia Paging Services

1992-1995

T elephone Operator

Making phone calls for mobile customers, using a switchboard.

Answering calls, t ransferring calls throughout the department, taking

messages and

delivering messages.

Discussing issues with accounts, resolving complaints, referring customers.

Setting up appointments for equipment purchases and repair.

Training new hires.

A bilities

_

Typing (45wpm)

Customer Service Skills

Marketing Skills

Mul ti-line Phone Skills

Problem Solving Techniques

Filing Skills

Data Ent ry

Education and Studies

E ast Bakersfield H igh School General Studies 78-

82

Kaplan College Medical Assistant

S tudies -2009

.

Contact this candidate