Customer Service Administrative Assistant

A ndrea Green

Raleigh, NC ***** D ***********@*****.*** 434-***-****

OBJECTIVE Pursuing a position that will allow me to continue to utilize and expand the knowledge, skills, and

experience that I have amassed over the years in a more challenging and versatile position in order to

achieve the next level with my career progress.

SKILLS & Management and facilitation of effective routine office functions, including cataloging,

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distribution, record keeping, reporting and time keeping

ABILITIES

Expertise with facilitating effective and efficient office organization and maintenance; and

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ensuring and tracking office supplies and materials for optimum functionality

Assisting clientele as they report to the office, and facilitating written and telephone

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correspondence

Performing filing, data management, drafting and editing office memoranda

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Executing data inputs, executing office errands, and scheduling appointments

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Executing and administering office budgets

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Proficiency with several computer operating programs to include MS Word, Power Point,

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Excel, Windows, Microsoft Office, QuickBooks, E mails, Accounts Payables, Accounts

Receivables, and Customer Service programs.

EXPERIENCE ADMINISTRATIVE ASSISTANT 21ST CENTURY KIDS

November 2012 May 2014

Performed various administrative assistant/clerical duties such as documenting, photocopying,

faxing, mailing, and organizing and maintaining filing systems. Sorted and distributed incoming

communications and data to include faxes, letters and e mails. Monitored and maintained the

organization’s website. Managed and maintained staff office space; and tracked and executed weekly

schedules, and credit cards expenses. Implemented and executed office administrative policies and

procedures. Recorded and filed corporate documents, electronic files, performed inventories, and

developed various office reports. Provided training and orientation to new employees. Reviewed and

analyzed various office reports. Ensured accurate and timely invoice statements.

QUALITY ASSURANCE / TOP PRIORITY CARE SERVICES

OCTOBER 2010 NOVEMBER 2012

Assisted with reviewing and assessing whether a patient’s prescribed course of treatment for mental

health care was being implemented correctly and followed in accordance with the guidelines from

North Carolina’s Health Care Regulations. Reviewed the patient’s reports and documentation from

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the patients’ therapists; and then assisted the therapist with assessing whether the prescribed goals

for the patients’ were being properly executed and addressed. In addition, tracked and validated the

staff’s billable hours.

ASSISTANT PROPERTY MANAGER/LEASING AGENT/BROOKWOOD APARTMENTS

JUNE 2009 OCTOBER 2010

Facilitated communications, contacts and executed follow ups with prospective residents, and the

property owners. Responded to phone inquiries and provided rental information in accordance with

the company’s policies and procedures. Performed pre inspections, and inspected vacant and model

apartments and townhomes to assess whether they were market ready. Prepared and processed rental

applications, lease packets, collected and posted customer deposits, payments, renewals and other

related forms into Boston Post. Ensured conformity and adherence to the applicable Fair Housing

Laws. Established relationships and rapport with clients. Provided superior customer service and

work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.

Possess effective oral and written communications skills to include typing proficiency, and work well

with others at all levels.

INCOME MAINTENANCE CASEWORKER II/ DURHAM COUNTY SOCIAL SERVICES

AUGUST 2007 MAY 2009

Determined applicant Medicaid/Medicare eligibility for Durham County Department of Social

Services, interviewed clients, processed and verified applications. Provided and explained

information to clients on program requirements per the regulations of Durham County. Responded to

complaints, disputes, and inquiries from the County’s Department heads, external agencies, and from

county citizens. Facilitated, attended, and participated in multi agency meetings; monitored and

tracked citizens’ complaints and resolutions; assisted with enforcement issues; and produced and

managed monthly reports. Responsible for reviewing the financial status of clients and determining

their eligibility for government assistance, including medical services, disability assistance, childcare

subsidies, and Temporary Assistance for Needy Families.

EDUCATIO NATIONAL BUSINESS COLLEGE, ROANOKE VA

1983 1986

N

Data Entry/Computer Science

TRAINING Managing Difficult Clients; Diversity as a Business Advantage; Problem Solving; Working Through

Conflict; and Achieving Leadership Potential.

LEADERSHIP Strong work ethic; Excellence, Integrity and honesty as key core values. A team player with an

engaging and outgoing disposition; positive, can do attitude, attention to detail, and extremely

organized. Demonstrated ability to handle stressful and challenging situations tactfully and always in

a professional and courteous manner.

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REFERENCES UPON REQUEST

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