Customer Service Representative

Latoya Gardner

Client Service Rep - The Salvation Army

Bronx, NY

***************@*****.*** - 1-347-***-****

To obtain a challenging and rewarding position as a receptionist or customer service rep where I can utilize

my skills gained through my training and work experience.

WORK EXPERIENCE

Client Service Rep

The Salvation Army - Bronx, NY - September 2011 to Present

Phone client reception and monitor client room.

• Maintain reception area and desk; keep stocked with necessary office supplies and resources information.

• Post current memos and announcements.

• Address needs of children while parents are with case management teams/group.

• Screen clients for program eligibility.

• Enter and help maintain client data and billing information

• Track client enrollment and disenrollment

• Assist in checking Medicaid billing information to staff.

• Copy forms, sort mail, and distribute information to staff

• Assist team in case management activities

Customer Service Representative

Best Buy - Yonkers, NY - August 2010 to Present

Providing quality customer service.

• Assisting customers with returns & exchanging merchandise.

• Quoted prices and credit terms and prepared sales contract for orders obtained

• Estimate date of delivery to customers, based on knowledge of own firm's product and delivery schedule.

• Managing cash drawer's on a daily basis and are held accountable for balance of large sums of money.

• Assist in maintaining all front store department and overall store cleanliness.

• Assisting all customers with their questions, problems and complaints in person & via phone.

• Demonstrating skillful communication and negotiation skills.

Receptionist

Marson's Contracting - Bronx, NY - March 2008 to June 2010

Received callers at establishment, determined nature of business and directed caller's destination

• Obtained callers name an arranged for appointments with person called upon.

• Expedited communication between upper level management and general personnel.

• Recorded name, time of call, nature of business and person called upon.

• Operated telephone console to receive incoming messages; liable for processing fax communication.

• Typed memo's correspondence, reports and their document.

• Provide information regarding activities and location of departments, offices and employees within

organization.

• Performed variety of clerical duties pertinent to establishment.

EDUCATION

Harry S. Truman HS

ADDITIONAL INFORMATION

Skills: Microsoft Word, Microsoft Excel & Microsoft Outlook

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