Customer Service Medical

Rabia Malik

**** *. *****, ******, ** *****

773-***-****; *****.*****.****@*****.***

Education:

Loyola University Chicago; Chicago IL

Bachelor of Science in Health Systems Management, Expected in May 2015

• Relevant coursework: Finance, Project Management, Business Management, Healthcare Ethics,

Accounting, Public Speaking, Healthcare Marketing, Healthcare Informatics, Healthcare Policy

Experience:

Intern at Primer Hospital, Gaziantep, Turkey May 2014-August 2014

• Participated in a medical internship in 14 different medical departments

• Maintained patient satisfaction throughout their medical procedure

• Observed medical procedures and shadowed doctors for more than 200 hours of rotations and patient

interaction

• Organized and maintained medical charts relative to the given patient

• Managed files and updated database records

• Directed calls using a multi-phone system

• Communicated with doctors using medical terminology

• Collected lab specimens and obtained vital signs

• Documented patient information and chart preparation

• Implemented the tracking of quality patient care through patient-satisfaction surveys

Assistant Manager at The Body Shop, Skokie, IL February 2012-May 2014

• Training staff of 8 employees for a new branch according to company standards

• Constructing employee work schedules in a months advance

• Providing good quality customer service and a pleasant work environment

• Managed till and accountability with registers

• Conducted monthly inventory reports

After School Activities Counselor at Skokie Park District, Skokie IL May 2011-June 2012

• Counseled a class of 50 students of 1st-3rd graders.

• Planned and organized after-school activities

Rabia Malik

8521 N. Drake, Skokie, IL 60076

773-***-****; *****.*****.****@*****.***

• Implemented communication skills in conjunction with innovative methods such as vocabulary games,

memorization tools, and speaking methods.

• Held parent-teacher conferences to better assist the students development

Volunteer at Caring Connections for Seniors, Chicago, IL January 2013- January 2014

• Worked closely with the geriatric population by assisting in their daily activities.

• Facilitated transportation to and from doctor appointments

• Helped communicate doctor instructions to patient

Skills:

• Highly experienced in Microsoft Word, Power point, and Excel.

• Experience with creating Gant charts and Budget charts.

• Speaks Fluent Urdu/Hindi and English

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