Customer Service Manager

Judy L Capodieci

*** ******** **

Suwanee, GA ***24

Telephone: 770-***-****

Email: *********@***.***

Objective:

To obtain a career in management that utilizes my experience in leadership, efficiency and customer service.

Education:

GA Perimeter College, Dunwoody, GA

Qualifications:

- Office management, payroll processing, HR maintenance, A/R reduction

- Extensive knowledge in all Microsoft Office applications (Excel, Word, Access, Power Point).

- Able to type 60-70 words per minute.

- Self-motivated and able to work well with a team

Experience:

06/2011-Present

Amedisys Home Health Care, Duluth, GA

Office Manager

-Managing an office of 30 people including schedulers, nurses, therapists, CNAs and social workers

-Processing biweekly payroll for salary, hourly and per visit employees

-Onboarding new employees: tax forms, direct deposit, scheduling training and developing a relationship to promote

retention

-Clearing billing holds to reduce A/R: able to maintain A/R under 5% of revenue

-Building relationships with third party vendors to reduce medical supply costs: reduced supply costs by 15%

-Maintaining HR files and HR expirations

- Responsible for hiring, training, coaching and terminations

10/2008-Present

Amedisys Home Health Care, Duluth, GA

Scheduler/Team Coordinator

-Running a team of 35 clinicians involving processing payroll and maintaining schedules

- Administrative responsibilities for 150+ patients which involved processing doctor's orders and ensuring proper visits

were scheduled and completed

-Ensuring communication between doctors, patients, patient families, and staff

10/2007-10/2008

Fusion Sleep, Suwanee, GA

Front Office/Scheduling Coordinator

- Scheduling various types of appointments for multiple doctors and nurse practitioners

- Assisting with calling in prescriptions, maintaining accurate patient records, and providing appropriate information to

referring physicians

- Collecting patient insurance, demographics and consents before appointments and collecting co-payments after

services were provided

Contact this candidate