Customer Service Sales

Location:

Posted:

September 19, 2014

Karhen Durden

Los Angeles, CA, 90062

*********@*****.***

SKILLS

• Ability to work a flexible schedule based on department and store needs

• Strong customer service skills, positive attitude, enthusiastic

• Strong computer proficiency and comfortable learning new computer applications

• High level of accuracy, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment

• Ability to communicate clearly and professionally with customers and coworkers

PROFESSIONAL EXPERIENCE

Marshalls, Cashier/Sales Associate, Walnut Park, CA 9/2009 – 8/2012

• Maintain an awareness of key fashion trends and product knowledge in order to assist customers with purchase decisions as necessary

• Provide exceptional customer service

• Provide prompt courteous and knowledgeable service to all customers

• Help with merchandising and feature presentation on the sales floor

• Ensure accurate cash register procedures in accordance with company guidelines and policies

• Process new merchandise according to company procedures

• Assist customers at checkout with sales, returns and other transactions

• Assist coworkers with sales, returns and inventory control processes

• Maintain the cleanliness of the sales floor and cash wrap area

• Answer telephones and direct customers to the appropriate contact

• Restock the sales floor and complete other departmental duties as necessary

Del Taco, Cashier, Rialto, CA 7/2006 – 11/2006

• Greet customers and take their orders accurately in a friendly manner

• Operate a cash register including cash transactions, checks, charges

• Thoroughly understand menu items and answer any questions guests may have

• Responsible for cleanliness in the dining room, kitchen, and soda station

• Ensure Occupational Safety & Health Act (OSHA), local health and safety codes, and company safety policies are met

• Maintain a calm demeanor during periods of high volume to keep restaurant operating efficiently

Clean & Green, Los Angeles, CA 3/2003 – 5/2003

One of the LA Conservation Corps' oldest ongoing youth and workforce development programs

• Work on a crew with several other students to remove trash from neglected streets and alleys

• Remove graffiti and plant trees to beautify communities

EDUCATION

Carter High School, Rialto, CA

Los Angeles City College, Los Angeles, CA