Finacial services/Receptionist

Erica L. Allen

**** ****** *****, ***** **** Ga. 30291

Phone: 404-***-****

Email: ************@*****.***

“Proactive Leader and Problem Solver”

Highly motivated, dedicated, and ambitious professional with a background in clerical, administrative services, and

ensuring a high level of customer satisfaction. Successful in establishing an exceptional rapport with individuals on

all levels. Exceptional skills in attention to detail, organizational and time management skills.

AREAS OF EXPERTISE

Proven ability to identify, analyze, and solve

Superb written and communication skills

problems

Responsible, efficient, and flexible

Versatile and multi skilled person

Competent at managing responsibilities in a

Enthusiastic, dependable, self motivated

high volume atmosphere

PROFESSIONAL EXPERIENCE

Wells Fargo

Teller/Lead Teller

Count and balance cash. February 2012 Present

Process cash,credit and check transactions.

Balance money dispenser at the end of work shift.

Process credit card and mortgage payments.

Reconcile any overage or shortage.

Add currency,balance as well as pull checks and cash deposits from atm twice a week.

Run end of the day reports.

Kroger Fuel Center July 2011 February 2012

Cashier

Count and balance cash at the conclusion of each work shift.

Reconcile end shift revenue sheet for accuracy.

Make cash drops periodically throughout the day.

Respond to inquiries,question,complaints and information by phone and in person.

Prepare correspondence,reports and other documents for accounting.

Provide courteous,friendly and efficient customer service to customers and teammembers.

Walmart/Atlanta, GA June 2010 – September 2011

Cashier

Process cash and wire transactions.

Open credit accounts.

Process cash and credit refunds.

Provide courteous,friendly and efficient customer service to customers and fellow team members.

Shuttle America/Indianapolis, IN January 2008 –February 2010

Flight Attendant

Ensure the safety and comfort the passenger during flight.

Ensure that each customer receives outstanding service by providing a friendly environment.

Process cash and credits sales during flight.

First City Mortgage/Atlanta GA October 2004 –November 2007

File Clerk

Ensure compliance with Audit and all Operational guidelines for the entire underwriting and closing staff.

Received and processed and scanned data for all loan packages into database.

Coordinated and submitted loans according to investor submission order.

Warehoused collateral loan packages.

Cleared underwriting and closing conditions.

Handled all follow up correspondence with attorneys,brokers and title companies.

Successfully managed very busy phone system.

Other Clerical duties included faxing, scanning and filing documents.

JP Morgan June 2001 –September 2004

File Clerk

Received all loan information for data input

Scanned all documents into computer database.

Ensure that each customer receives outstanding service by providing a friendly environment.

Processed and shipped FHA, VA and Conventional loans to investors according to specified instructions.

Collaborated with other business lines and job families to effectively service our customer

Processed brokered, overage and reduction funds for treasury.

Escalated customer requests, complaints, to management as necessary.

Performed a variety of administrative duties including ordering supplies, gathering reports

Collected underwriting and closing documents before and after closing.

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