Customer Service Manager

Kevin Carson

** ***** **** **********, ** *****

**********@*******.*** ǀ 717-***-****

SUMMARY

An experienced and talented Business Development Manager who has the right skill-sets needed to

ensure targets are met while developing maximum sales and profitability.

EXPERIENCE

Volt Workforce Solutions; Harrisburg-Berks County, PA Mar 13- Present

Program Manager

• Meet with client managers and potential clients on a regular basis to monitor quality, assess

upcoming needs, current service level, new or changing issues in the department, staffing

opportunities, etc.

• Oversee 400+ employees during peak season in the facilities

• Manages an account that grossed $4.5 million dollars of revenue in 2013

• Help with recruiting candidates and process on-boarding paperwork

• Design creative solutions to meet customer challenges, increase margins/business, and improve

retention

• Work with client managers to address employee relations issues in a confidential and objective

manner

• Provide counseling and coaching to client managers and employees on performance issues

• Work with client managers in identifying training opportunities appropriate for their group

• Create referral campaign programs to increase referral opportunities

• Follow and ensure compliance with all Volt and client policies and procedures are being carried

out

Sesame Personnel; York, PA Jul 2011-Mar 2013

Industrial Recruiter

• Interviewed applicants to fill client orders

• Served as on-site coordinator for our largest client several times a month

• Responsible for training new employees

• Met with clients/prospective clients to increase growth of business

• Attended unemployment hearings

• Interact and work in a team environment, as well as independently, with 4 additional Industrial

Recruiters in the department

Citizens Bank; Hummelstown, PA Aug 09-July 11

Banker

• Cultivated and managed new and existing client relationships of high-net-worth and influence

• Promoted a full array of wealth management and banking products and services such as deposit

accounts, cash management, and various loan needs

• Maintained high standards of performance record through exceptional customer service, attention

to detail, and thorough follow-up

Lancaster-Lebanon IU13; Lancaster, PA Aug 08-June 09

Substitute Teacher

• Adhere to school standards and teachers’ guidelines and expectations

• Execute lesson plans across every grade level and discipline

• Implemented creative activities to ensure assigned learning goals are met

• Demonstrated capability for maintaining a well-disciplined and highly productive classroom

CERTIFICATIONS

OSHA-10 Certified

EDUCATION

May 2008 B.A. Psychology, Millersville University

Graduated Cum Laude

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