Customer Service

Objective

To obtain a position that allows stability and professional growth, while

also utilizing my interpersonal, organizational and customer service

skills.

Education

Capstone Institute

Fundamentals of Mortgage Underwriting

Georgia Perimeter College

August 2007 to 2009

Business Administration

Atlanta, Georgia

College Prep Diploma North Atlanta High School May 2007

Dual Seal High School Diploma, Business major Atlanta, Georgia

Skills and Abilities

Proficient in Microsoft office tools to include Word, Excel, PowerPoint,

Access, Publisher, Outlook; excellent oral and written communication

skills; team player: strong organizational skills, Calyx, Desktop

underwriter, loan prospector, encompass.

Work Experience

Lead Customer Service Rep

September 2013 to present

Legal finance

Riverdale, Georgia

Responsible for new hires and training.

. Responsible for managing eight associates.

. Responsible for balancing a cash drawer.

. Responsible for performing a variety of documentation duties.

. Receive cash from client as payment for loan accounts.

. Research and resolve issues in a timely manner.

. Approve and deny payday loans up to 5,000

Mortgage processor

July 2011 to September 2013

Mortgage Loan South

Atlanta, Georgia

. Communicates to Loan Officers and Processors critical information

regarding the status of these orders or loans.

. Verify documents, forms, and credit information.

. Knowledge of conventional and/or government guidelines.

. Analyzes financial and credit data to determine the acceptability of loan

risk in support of bank, investor, and regulatory policies.

. Initiates follow-up phone calls to applicants and third parties to obtain

necessary loan documentation, title and/or collateral information.

. Evaluate and examine transactions to insure accuracy and completeness.

. Mitigate risk and eliminate potential fraud.

. Analyze appraisals.

. Ensures accurate and timely set-up of mortgage loan files as assigned to

meet company goals and objectives. Provides quality customer service per

established service standards.

. Research and resolve issues in a timely manner.

Client service January 2011 to March 2011

Pipeline data

Alpharetta, Georgia

. Responsible for assisting merchants with general questions and concerns

related to their credit card processing accounts.

. Recommend products to assist merchants with more securely protecting

their credit card transaction data.

. Read and analyze e-mail and fax communication to ensure appropriate

actions are taken in response to merchant their needs.

Teller August 2007 to December 2010

Wachovia Atlanta, Georgia

. Responsible for maintaining a balanced till and providing superior

customer service to both private and commercial clients.

. Selected to act as the Service Captain for branch.

. Serve as the assistant teller manager.

. Responsible for balancing the vault and ordering cash.

. Receive cash from customers for loan and credit card payments

. Suggest products and services that will assist clients with their

individual financial needs

Contact this candidate