Customer Service Sales
Resume:
Lisa Robinson
**********@***.***
PROFESSIONAL SUMMARY
RESULTS DRIVEN, PEOPLE ORIENTED
●ACCOUNTING ● AUDITING PRINCIPLES ● FINANCIAL DOCUMENTATION ● COURT ADMINISTRATION
● CUSTOMER RELATIONSHIP BUILDING ● VENDOR MANAGEMENT
SUMMARY OF QUALIFICATIONS
• Stellar career track record working within diverse verticals with comprehensive financial acumen.
• Provide a unique perspective of the business world with multifaceted career experience, including
accounting, auditing, finance, court administration, and customer service and vendor relations .
• Actively contribute by driving performance while keeping an eye on financial controls; conduct
in-depth analysis to ensure accurate financial reporting.
• Highly-analytical thinker and multi-tasker with broad-based background in technical support for
vendor and accounting management software, experienced in analyzing and resolving systems issues
with zero tolerance for down time.
• Progressive and versatile people and communications skills, able to translate complex technical
jargon into easily understood terms to non-technical audiences.
• Highly-analytical and driven producer who adapts to change quickly and engages peers and
employees by articulating opportunities for business improvements with enthusiasm, confidence and
energy.
• Equipped to support business operations with a service-oriented approach and a proven track
record of analysis success to achieve new heights in service delivery.
• Proficient in multiple technology systems: Word, Excel, PowerPoint, Quicken, People Soft, File
Net Merchant System, Kana, One view
EDUCATION
Bachelor of Science, Concentration in Criminal Justice
North Carolina Central University (Durham, NC)
PROFESSIONAL EXPERIENCE
JP Morgan Chase Bank. (Columbus, OH) Mar’13-Jul14
Merchant Dispute Charge Back Advisor
• Review incoming credit card disputes and apply Visa/MasterCard regulations to resolve.
• Responsible maintaining and resolving issues for inventory cases up to $10,000 daily
average in a timely manner.
• Responsible for monetary adjustments via internal systems in compliance with all
auditing principles.
• Resolved credit card disputes, assisted merchants and other financial institutions with
questions in reference to their open cases regarding their disputes.
Fulton County Superior Court (Atlanta, GA) Jul’08-Jan’09
Honorable Judge Thelma Wyatt Moore
(Contractor)
Judicial Assistant
• Coordinated meetings and appointments for court staff.
• Responsible for maintaining and coordinating the Judge’s schedule.
• Acted as a liaison between the judge and attorneys, litigants, other agencies, staff, and the
general public.
• Prepared and composed legal documents and correspondence. Made travel arrangements.
• Ordered and maintained the needed supplies for the office. Plus established and
maintained the budget for the year.
• Provided legal research and customer assistance as required by the Judge.
• Organized, planned and created brochure for swearing in ceremony of Attorneys’ being
inducted into the bar.
• Determined when it was necessary to negotiate with the Superior Court Office regarding
office furniture, shortage of supplies, and use of Superior Court Property to move and
transport objects.
Fulton County Juvenile Court (Atlanta, GA) Oct’06-Feb’07
(Internship)
Court Appointed Special Advocate
• Assisted educational advocate court involved youth.
• Participated in consultation with families in crisis counseling sessions.
• Court observation.
• Responsible for attending student/teacher/parent meetings at CEP Schools. And updated
the case file in the case management system.
• Conducted juvenile needs assessment to determine the appropriate services required for
social intervention, prevention of further involvement with the court system, and
reduction of risk to the community. Also coordinated meeting with parents and probation
officer assigned to student.
Home Depot Corporate Office (Atlanta, GA) Mar’02-Sept’06
Sales Auditor
• Audited and managed over 100 Home Depot sales reports daily to ensure the accuracy
and timeliness of daily sales revenue.
• Utilized problem solving skills and process improvement to analyze and resolve issues,
including but, not limited to tax issues.
• Researched and processed all financial discrepancies within a 24 hour timeframe.
• Responsible for providing customer service, and research analyst for over 100 stores in
the mid-west and other areas of the United States.
• Ensured that all stores sales for the current day were balanced and monitored returns to
ensure that merchant credits were accurate.
• Maintained an open and responsive line of communication with Home Depot Stores.
• Responsible for training all new team members on the auditing process.
Creflo Dollar Ministries (College Park, GA) Mar‘00–Mar’02
Customer Service Account Representative
• Provided wholesale customer service to secular bookstores, churches, mass retail market,
and Christians.
• Ensured timely and accurate distribution of customer product order requests and credit
applications.
• Provided assistance at all trade shows.
• Responsible for reporting weekly sales and strategies to overcome setbacks on projects
and remain within the budget.
• Promoted teamwork and provided internal and external customers with the highest
customer service.
• Increased production and sales with a decrease in customer complaints.
• Entered, reviewed and updated all customer orders and complaints.
• Verified and updated inventory availability.
• Prepared and presented oral and written reports.
• Conducted specialized research projects when requested to do so.
• Reviewed, evaluated, revised, and updated customer order forms and applications as
needed.
Contact this candidate