Human Resources Manager
Resume:
Ravvy L. Clayton
Fairview Heights, Illinois 62208
************@*****.***
PROFILE
Strong communicator with excellent leadership, analytical skills, and strong critical
thinking skills seeking a position in Customer Service, Business management or
Human Resource management.
• Hard worker with an uncanny ability to establish rapport with other team members and
experience interacting with senior leadership. Recognized by senior management as the
ultimate team player.
• Exceptional written and verbal communication skills and experience using most office
software systems. Handpicked by superiors to correspond with the organization’s most
important clients.
• Excellent manager with the ability to manage multiple tasks and personnel
simultaneously. Assigned some of the toughest tasks in the organization. Passed with
flying colors.
• Top-notch problem-solver. Assigned the toughest problems by senior management. No
problem was too large.
EDUCATION
Bachelor of Business Administration August 2013
McKendree University; Lebanon, Illinois
GPA of 3.6/4.00
President’s List (1 semester) and Dean’s List (3 semesters)
EXPERIENCE
Human Resource Manager May 1988 – January 2011
United States Air Force
• Managed Employee Relations, Conflict Mgmt, & Strategic HR planning programs.
• Experienced with the full scope of HRIS and government regulations library.
• Managed Customer Service Department Call Center/Human Capital plan for the division.
• Led protocol functions for Sr. Government Leadership conferences, meetings and events.
• Managed the Passport/Visa department; worked directly with the U.S. State Department.
--Completed Passport/Visa request & interpreted Foreign Clearance Guide policies.
• Managed the organization’s development training program 300+ employees.
• Oversaw department budget and inventory totaling over $400,000
• Monitored retention programs and provides reports and statistics.
• Advised Sr. management on Human Resource/Workforce mgmt. policies & procedures.
• Ensured proper counseling of individuals on HR programs, procedures, and benefits.
• Updated various Human Resource transactions into department computer systems.
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Ravvy L. Clayton
326 Ryan Drive
Fairview Heights, Illinois 62208
************@*****.***
EXPERIENCE (Continued)
• Conducted interviews to determine individual qualifications and personnel data.
• Prepared and processed documentation for administration of quality control programs.
• Reviewed personnel records to ensure accuracy of information.
• Organized and compiled management data and submitted various reports.
• Inspected personnel activities for compliance with policies and directives.
• Acted as Program Manager ensuring compliance with personnel policies, directives, and
procedures.
• Managed the organization’s employee records division; acted as records custodian.
• Developed and implemented training program for new employees.
• Gathered and analyzed personnel data for process improvement systems.
• Helped HR computer users determine training requirements, methods, and procedures.
• Prepared and processed disciplinary action letters, investigation reports, unfavorable
information files, and termination actions.
• Reported HR computer system discrepancies and recommended corrective action.
• Requisitioned and maintained current HR directives to ensure proper procedures are
followed to include the interpretation of customer benefits (medical, dental, & insurance).
• Administered HR programs such as performance management, employee relations, and
benefits programs to include retention, bonus packages, classification, organizational
development and retraining, career progression, medical and dental benefits.
• Acted as a liaison between customers and senior management.
• Managed organization’s employee appraisal systems and processes.
• Experience working with clients of different global cultures worldwide.
• Managed the Central Contact Center Customer Service telephone/questions department.
• Managed HR functions for military medical center during HIPAA inspections.
• Conducted new hires weekly orientation briefings.
• Prepared Human Resources Ad Hoc reports.
• Managed and administered the organization’s leave program.
• Oversaw the automated identification card system.
• Advanced knowledge of Federal HR/Business employment laws (Title VII, EEO, FMLA,
ADA, OSHA, etc.).
• Advanced proficiency with Microsoft Applications to include Word, Excel, Powerpoint,
and other database systems, such as, Oracle, Access, Sharepoint and Social Media sites.
• Functioned as a member of the organizational compliance and TQM teams.
LEADERSHIP & ACTIVITIES
Veterans of Foreign Wars (VFW) member; VFW Executive Committee member
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