Customer Service High School

MICHAEL LEWIS 609-***-****(CELL)

AUTOMOTIVE PROFESSIONAL

Experienced…“Successful diagnoses and repairs”

** ***** ** ********** ********* to increasing revenue through effective repairs .

Automotive professional with 14 years proprietorship management; 5 years management and

proven ability to achieve revenue goals and high customer satisfaction levels. Committed to

building teams and working with colleagues to achieve bottom-line objective.

UNIQUE BUSINESS VALUES

Decisive, proactive, and result driven professional, offering a unique blend of academic

achievement, computer technology, practical experience, organizational and motivational

skills, creativity, resourcefulness, and the flexibility for change.

SPECIAL TALENTS AND SKILLS

Skilled in repair and maintenance of automobiles, vans an d trucks

Strong background in working with electrical systems, drivable engine performance, heating and

air conditioning, suspension and steering, automotive transmission and trans axles, manual

drive train and axles cooling, air conditioning, electrical, fuel, exhaust, engine repair and

steering systems.

Experienced in diagnosing performance problems, writing work orders and preparing estimates.

Superior customer service skills.

PROFESSIONAL EXPERIENCE

Michael’s Auto Service, Norwalk, CT 2000 – March 2014

Proprietor/Owner

• Managed repair and maintenance of cars and trucks.

• Planned and managed all aspects of daily repairs.

• Accurately assess problems and provided adequate information and advice for customer

decision making.

Monore Muffler & Brake, Norwalk, CT 1996 – 2000

Auto Mechanic

• Maintained an excellent customer satisfaction rate in a fast paced environment.

• Professionally communicated with customers and co-workers.

Liberty Pontiac, Norwalk, CT 1990 -1996

Auto Mechanic

• Faced paced, high volume dealership. Completed daily repairs.

• Diagnoses and repairs – general tune-ups and maintenance.

Bayer Cadillac, Norwalk, CT 1982 – 1989

Auto Mechanic

• Produced an average 60 flat rate hours weekly performing diagnostic analysis repair and

maintenance.

• Diagnosed various performance problem.

EDUCATION

RELATED COURSE WORK 3 YEARS – AUTO SHOP PROGRAM

RELATED COURSE WORK 5 YEARS – DEALERSHIP TRAINING CLASSES

COMPLEDED CURRICULUM AND CERTIFICATION IN AUTOMOTIVE REPAIR

HIGH SCHOOL DIPLOMA – BRIEN MCMAHON, NORWALK, CT

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