Customer Service Manager
Resume:
JANEL BRANCH
Lilburn GA 30047
EMAIL@************@*****.***
Objective: Seeking a position that will allow me to utilize my past work experience.
Summary of Qualifications:
• Excellent human relations skills
• Strong negotiation skills & effective multi-tasking
• Possess strong analytical and problem solving skills with the ability to make the
appropriate decisions
• Proficiency with MS Word and MS Outlook
• Excellent written and verbal communication skills
• Over 10 years of Customer Service
• Five years of Assistant Management Experience
• CPR, AED, and Basic First Aid Certified
Work Experience:
Capitol Pavilion CCC 2012 North Fourth Street,
Harrisburg Pa 17102
Program Monitor 04/16/2012-
04/1/2014
Assist and Support Counselors with Resident Program Plans.
Responsible for overseeing the activities of inmates for correctional behavior.
Ensure that all activities are performed while adhering to instructions issued by the
court and jail/prison authorities.
Provide guidelines and expectations of what is expected of participants in the
admission process for all adult halfway house/residential care program residents
to ensure that they feel welcome, appreciated, and understood and are successful.
Initiates corrective action with residents who are not following guidelines and
procedures that have been set in place.
Monitor the custody, security of residents
Enforce the rules of the facility.
Performs Breathalyzer Tests and collects UAs from residents to ensure they are
adhering to the guidelines.
Walmart 6535 Grayon Road, Harrisburg
PA 17102
Department Manager 03/2005-
6/2012
Inventory control by ensuring sales floor associates monitor their areas on a daily
basis during their shift.
Reduced fraud and theft by spending time on the floor.
Resolved escalated issues by customers by being tentative and following through with
guidelines.
Ordered, scanned and restocked daily inventory based on store needs.
Cashier and provided excellent customer service and training to new hires.
Maintained over 800 scans per hour.
Comfort Bilt Windows & Doors 125-A Quality Drive
Mocksville NC Trainer
08/2002-3/2005
Trained new employees and organized and administered orientation
Assembled Window and Doors
REFERENCES & EDUCATION AVAILABLE
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