Customer Service Medical

Sheba Slaton ***** South River Bend*Ellenwood,GA *0294

(Phone):678/663-5533 Email:***********@*****.***

Professional Summary

Dedicated and motivated professional offering 10+ years of experience in the medical laboratory and in customer

service and billing. Specialized in meeting high standards of high quality and productivity. Exceled in organization,

providing excellent customer service, and ensuring quality standards are met. Goal-oriented with ambition to meet

deadlines and daily

production goals and quotas.

Core Skills

Quality Assurance/Detail oriented

Effective Communication Skills (written/verbal)

OSHA Safety Regulations

Strong Problem Solving /Research Skills

Proven Ability to Multi-task, required little or no supervision

HIPPA Rules and Regulations

Fast paced, deadline -oriented

Knowledgeable of PCs, word processing and data entry

Work Experience

Referral Testing, Frozen,and Specimen Management Technician

Performed problem solving/trouble shooting for various medical facilities

Filed requisitions and light bookkeeping

Researched information for tests from different medical lab books

Maintained temperature of patient's samples

Excellent Medical Terminology

Became familiar with different medical terms and codes

Prepared and shipped patient samples to different labs

Customer Service / Billing Representative

Scheduled Appointments for new patients

Verified Benefits and Obtained Authorizations

Utilized CPT and ICD-9

Traveled to Client’s site to post payments

Received inbound calls/answered custom inquiries in call center

Provided customer service in an office environment

Lead Teacher

Directed morning assembly

Created Lesson Plans

Wrote letters to parents

Offered excellent customer service to all students and parents

Education

Abbeville High School

Alabama State University

Certifications

(HIPPA, Medical Terminology)

CPR Certified

Six Sigma Training

L. E. A. N

G-tube training and certification

Employment History

Lead Teacher Wings of A Dove(Decatur,GA) 2012-2014

Customer Service Rep Total Billing Management ( Conyers,GA) 2011-2011

Referral Testing Tech Quest Diagnostics, Inc. (Tucker, GA) 2001-2010

Frozen Technician Quest Diagnostics, Inc. (Tucker, GA) 2001-2010

Specimen Management Quest Diagnostics,Inc. (Tucker,GA) 2001-2010

Volunteer:

Temple of Faith COGIC-People of Promise Mental Health Facility

References upon request

Contact this candidate