Service Manager
Resume:
STEVEN L. JOHNSON
Harrisburg, PA 17109
***********@*****.***
Objective: To pursue a social work career in an environment that allows both professional and mental
growth.
Work Experience:
Goodwill
1150 Goodwill Drive
Harrisburg, PA 17112
Manager of Vocational Services 10/11-Present
• Empower people with IDD and MH by assist them in reaching their full potential
• Coordinate and facilitate ISP and other agency meeting
• I am responsible for hiring quality people who work directly with the clients we serve.
• I am responsible for understanding and training staff on state and federal regulations
• I am responsible for evaluating staff performance.
• Manages programs and services to ensure compliance with state and federal regulations
• Acting liaison between various departments
• I am responsible for arranging staff coverage for various off-sites
• I provide direct clients
• I ensure payroll is accurate and completed
It Takes a Village
128 South 27th Street Harrisburg, PA
Coordinator/Facilitator 03/10 -03/11
• Carry a caseload of 12-15 families
• Empowering families to take control of their lives and reach their full potential
• Collaborate with agencies throughout the community
• Coordinate meeting with families and agencies
• Facilitate conference and meetings with agencies and families
• Maintaining accurate records and case notes
• Participate in team meeting and trainings
United Cerebral Palsy
925 Linda Lane Camp Hill, PA 02/09- 03/10
Service Coordinator
• Assist people who suffer from IDD and MH
• Carry a case load of 30 or more families
• Undertake and write up assessments which met state and federal standards and timescales
• Conduct interviews with service users and their families to assess and review their situation
• Offer information and counseling support to service users and their families
• Liaise with, and make referrals to, other agencies
• Maintaining accurate records
• Participate in state and federal trainings
Children and Youth 05/06-2/2009
900 East King Street Lancaster, PA
Case Worker II
• Carry a case load of 10 or more families
• Undertake and write up assessments which meet specified standards and timescales
• Offer information and counseling support to service users and their families
• Recommend and make decisions about the best course of action for a particular service user
• Liaise with, and make referrals to, other agencies
• Maintaining accurate records and provide evidence in court
Education:
PA Department of Public Welfare Incident Management 7/26/2014
Certified Investigator
University of Phoenix 6/26/2014
Masters of Psychology
Millersville University 2004-2007
Bachelors in Social Work
Harrisburg Area Community College 2000-2004
Associates in Elementary Education
REFERENCES:
Mark Hawthorn, Senior Director of the Boys and Girls Club (717) 234- 3268
Berta DeJesus, Court/Placement Supervisor at Lancaster County Children and Youth 717-***-****
Cherly Baskerville, Executive Director of Children’s 1st daycare 717-***-****
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