Benefits Administration, Customer Service, Human Resources
Resume:
Christine J. DeBenedictis
Woodbridge VA 22192
240-***-**** (cell) 703-***-**** (home)
E-Mail: *******@*******.***
Professional Profile
Comprehensive experience in employee benefit administration for health,
welfare, retirement and other benefit plans and in leave administration
including the Family Medical Leave Act
Strong working knowledge of current laws and regulations for benefit plans,
including ACA, HIPPA, FMLA, and COBRA
Demonstrated customer service orientation with proven ability to identify
urgency, respond decisively, and promptly resolve difficult situations
with empathy and sound judgment
Able to frame complex benefit messages in line with audience experience,
background, and expectations using terms, examples, and analogies
meaningful to the audience.
Poised and confident presentation skills and experienced public speaker
Ability to develop and maintain effective business relationships over
distances
Strong research and analytical skills
Flexible and proficient at multitasking with demonstrated attention to
detail
Experience in developing and conducting training
Proven ability to work both independently and collaboratively
Accustomed to handling sensitive, confidential records and minimize legal
exposure
Proficiency with Microsoft Office applications and familiar with HRIS data
base systems
Employment Experience
Chugach Alaska Corporation, East Coast Regional Office, Arlington Virginia
Regional Employee Benefits Specialist, 2008- 2014; Leave Benefits
Coordinator, 2007-2008
Interpreted benefit language under multiple insurance and retirement plans
and leave policies for Federal contractor including substantial SCA
population. Explained changes for ACA compliance and respond to questions
from HR staff and employees.
Intermediary between employees and vendors on elevated or complex coverage
and claim issues.
FMLA subject matter expert. Processed entire life cycle of FML absences
and provide guidance to remote site HR and management on FML issues.
Trained corporate leave administration staff and contract site HR contacts
on company's FMLA procedures. Team member for revision of training
materials and procedural manual for company-wide FMLA administration.
Supported timely and complete information flow about benefit plans to all
stakeholders. Created informational materials to support employer benefit
goals. Distributed health plan and 401(k) information to employees and HR
contacts.
Conducted benefits orientation for new employees and contract sites in
individual or group settings and secured completed employee enrollment
forms and supporting documents.
Trained remote contract site management and HR staff on health and welfare
benefit plans ' content and administrative procedures.
Liaison between contract site and Payroll on premium deduction issues and
discrepancies.
Supported annual open enrollment activities for health, disability, and
life plans. Conducted informational presentations on plan changes on site
and remotely. Responded to questions and concerns. Tracked open enrollment
participation and followed missing enrollments and process issues.
Audit contract sites for compliance with policies on benefit
administration and record maintenance.
Catholic Diocese of Arlington, Arlington, Virginia
Benefits Specialist/Benefits Assistant 2001-2006
Inititial point of contact for health and welfare benefit plan
administration and issues for 2000 eligible employees at more than 100
locations.
Developed and implemented plan for compliance with HIPAA Privacy
regulations. Wrote organization's policies and conducted compliance for
affected staff, including senior management.
Developed and implemented FMLA policies and procedures for headquarters
employees. Provided guidance on FMLA administration and issue resolution
to remote sites.
Managed insured short and long term disability programs. Initiated and
tracked claims and served as point of contact with insurance carrier.
Coordinated extended absence and return-to-duty issues with employees, work
sites and carrier. Established internal tracking system for disability
claims.
Participated in health benefit plan selection process and annual renewal
discussions. Regularly monitored medical and pharmacy experience for
self-funded plan.
Managed carrier change for life and disability plans including producing
all employer notices and correspondence, coordinate actions on new
enrollment forms, beneficiary designations and supplemental life
underwriting, and distributed plan documents to employees at more than 100
locations.
Entered and maintained employee data in HRIS platform.
Additional experience as Employee Benefits and Personnel Specialist,
Supervisor, Group Underwriter, Group Contract Analyst and Drafter
Education
B.A., Rutgers University
George Mason University Human Resources Management Certificate
Certified Employee Benefits Specialist Program, International Foundation of
Employee Benefit Plans
Completed courses: "Employee Benefits: Concepts and Health Care Benefits"
"Retirement Plans: Defined Benefit Approaches and Plan Administration"
"Group Benefits Management 2"
Certificate of FMLA Administrative Skills HRCertification.com FMLA
Training /Certification Program
Principles of Group Health Insurance I and II Health Insurance Institute
of America
Principles of Life Insurance 1 and 2 Life Office Management Association
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