Carol E. McGaw
*** ******** ****, ******, ** ****0 H610-***-**** C610-***-****
EXPERIENCE
Ikon Office Solutions/Ricoh America 2009 - Present
Senior On-Site Specialist - Call Center Operator
FSR - Go to specified sites to attend to duties as needed such as mail w/pitney bowes mail machines and
copying.
Kelly Services 2003 - 2009
ACE USA - Call Center Operator - Answer and direct all incoming calls
UNIVERSITY OF PENNSYLVANIA MEDICAL CENTER - PRESBYTERIAN - Philadelphia, PA
Administrative Assistant - Patient Access and Business Operations 2001 - 2003
Assistant to the Director; process biweekly payroll and personnel action forms; maintain and organize
personnel files and other HR records as required; coordinates reimbursement claims for departmental
personnel; assists in acquisition and maintenance of department equipment and supplies, including
preparation and follow-up of purchasing acquisitions; coordinates and communicates with managers;
coordinate meetings; departmental safety officer; main resource person for department day to day
operations.
Biomedical Assistant - Biomedical Engineering Department 1998 - 2001
Type memos, letters and other correspondence; tracking and assisting vendors with purchase orders;
data entry updating of inventory control program; coordinate parts orders for equipment; reconcile
invoices for contracts and purchase orders; comparative research for purchasing equipment; maintain
and organize personnel files and other HR records as required; coordinate repair, testing, calibration, and
preventative maintenance programs for Tympanic thermometers, Accu -check glucose monitors and
Addressographs; liason between accounting department, vendors, clinicians and technicians; special
project involvement.
Norrell Services, Inc. - Philadelphia, PA
Clerk/Office Manager - Presbyterian Medical Center - Biomedical Engineering Department 1996 - 1998
The Byrnes Group - Harrisburg, PA
Clerk Typist - Blue Shield 1996
Harrisburg Area Community College
Associate's of Science Degree Candidate - Major: Nursing 1993 -1995
Student worker and member of the Mentor Program
Pennsylvania Department of Commerce - Harrisburg, PA
Clerk typist/Receptionist - The Governor's Response Team 1992 - 1993
Personnel Source - Lemoyne, PA
Clerk Typist/Receptionist - PA Department of Labor and Industry, PA Department of Education, PA
Department of Environmental Resources and PA Department of Commerce 1988 - 1992
Computer Skills
Microsoft Excel/Word/Outlook/Powerpoint
Windows NT, 95, 98
Account Management System (AMS)
Administrator MediMizer II Equipment Control Software