Administrative Assistant Customer Service

Irene Mizzi

**** **** ******

Brooklyn, NY **228

Cell 917-***-****

*******@***.***

EMPLOYMENT

SRS Enterprises Inc., Carle Place, NY 1999 – 2014

Administrative Assistant

• Estimated takeoffs for pricing and quotes.

• Prepared engineered submittals to client for approval.

• Worked as liaison between client and manufacturer throughout submittal process.

• Credit application.

• Issued purchase orders to manufacturers.

• Coordinated equipment lead times and logistics.

• Monitored and verified timely delivery of equipment.

• Order coordination with manufacturer.

• Coordinated factory startup and training.

• Facilitation of warranty claims with manufacturers.

• Prepared installation and maintenance manuals.

• Dealt with manufacturers such as Loren Cook, Multistack and Dectron.

• Ordered office supplies, filing, faxing, mailings, UPS & FED EX.

• Handled telephones; set up conference calls, screened high volume of phone calls.

• Responsible for heavy calendar management.

• Provided all administrative support for branch office and Vice President.

• Personal errands for the Vice President as needed.

• Exercised discretion and judgment on sensitive and confidential matters.

Adam Temporary Services, New York, NY 1998 – 1999

Manager

• Oversaw several employees.

• Prepared, distributed and was responsible for employee documents.

• Performed all administrative duties.

• Prepared payroll.

• Interviewed and screened potential temporary applicants.

• Verified applicant’s references.

• Solicited potential clients.

Greene Roofing, Brooklyn, NY 1996-1998

Administrative Assistant

• Prepared contracts and memorandums.

• Responsible for heavy calendar management.

• Answered all incoming calls; screened and directed telephone requests.

• Customer service.

• Scheduled appointments for roof installations and estimates.

• Faxing, filing, mail, UPS & FED EX.

BT North America Inc., New York, NY 1989 – 1993

Administrative Assistant

• Provided administrative support for the Director of Operations.

• Processed correspondence, memorandums and reports.

• Responsible for heavy calendar management.

• Handled all travel arrangements.

• Filing, faxing, mailings, UPS & FED EX.

• Answered all incoming calls; set up conference calls, screened high volume of phone calls.

EDUCATION

American Business Institute

Lafayette High School

SKILLS

Microsoft Outlook, Word, Excel, PowerPoint and Project Coordinator

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