Customer Service Representative
Resume:
Leah J. Tascoe
Washington, D.C. 20011
202-***-**** – Home - Primary#
*************@*****.***
Career Goal: To continue to work and grow in the Administrative Support Assistant field and eventually enter into the Health Services Administrative Field to become a great asset to all health services and the community displaying quality customer service and care.
Work Experience
Administrative Support Assistant –
• The Midtown Group – Washington, DC – 11/2013 – temporary 2 day assignment at National Institute of Health (N.I.H), Department of International Services –
• General Receptionist duties performed – Greeted employees and customers, answered inquiries about their international documents results, Accepted all mail and packages, and answered incoming telephone calls.
• The Midtown Group, Inc. – Washington, DC – 09/2013 – temporary assignment at the DC Public School Headquarters Building – Human Resource Benefits Department
• Performed administrative assistance in the calculation and completion of all DC Public School employees requesting leave of absence (LOA) from their employment duties using the DC Public School’s calendar system and calculator.
• Totaling and entering of DC Public Schools employees’ total leave balances using DCPS Peoplesoft Database System.
• Performed in the entering of data on DC Public School employees’ Supplemental Retirement Check Plans using Microsoft Excel, creating charts, rows & columns as needed and the use of DCPS Peoplesoft Database System.
• Performed other clerical duties such as filing, photo copying and the opening and sorting of mail
• Assisted in temporary coverage of the DCPS Front Desk – used great customer service to all individuals entering the office in employment applications, answered customer inquiries, set up with set interview appointments; assisted in scheduling of future appointments; set up for potential employee orientation classes, Answered multi-telephone lines.
Receptionist/Office Assistant- Telesolv Consulting, Inc. - Washington, DC – 09/2011 – 05/31/2013 – contract assignment at The Federal Retirement Thrift Investment Board, Washington, DC. – Contract Ended
• Display of Customer Service/Receptionist skills - greeting/assisting/registering clients/visitors
• Display of using multiline telephones and communicating with people
• Daily use of computer software skills Microsoft Word, Excel, Outlook and the internet.
• Daily use of copier and fax machines.
• Daily display of mail and package distribution, logging procedures using agency database system
• Preparation of sending out packages to various locations thru FedEx or UPS
• using Fed Ex Labeling/Shipment Data Base System
• Assisting in setup of training sessions and conference room meetings & food catering
Administrative Assistant/Receptionist - Simon Development & Construction Corporation, Washington, DC - 09/2008 – 09/2010
• Greeted and directed all visitors and clients
• Answered and directed all incoming office telephone calls
• A Typing all office correspondence using Microsoft Word 2003 & 2007
• Data Entry- creating charts, rows & columns on company invoices, various project data, using Microsoft Excel for better record/tacking purposes.
• Microsoft Outlook for maintain office calendar and log book on meetings
• Maintained office files manually and electronically
• Internet search accounts receivable/payable for maintaining office expenses for record/tracking purposes.
• Excellent customer service via telephone and in person
• Quick learner to new working environments, policies and procedures
• Excellent organizational skills
Receptionist and Office Assistant - Office Team Temporary Service &
Prime Placements Temporary Service Washington, DC - 08/2007 – 09/2008
• Great customer service for various companies and local conventions in greeting and assisting clients and visitors
• Reorganized files for better record keeping and accessibility. Prepared files for archives.
• Typing of office correspondence using Microsoft Word, Excel
• Data Entry
• Collected & distributed office mail and packages
• Assisted in setting up and breaking down of company meetings, including ordering breakfast or lunch
Customer Service Representative/Human Resource Specialist - Federal Emergency Management Agency (FEMA) - Call Center, Hyattsville, MD –08/2004 - 06/2006
• Provided quality communication and customer service to people impacted by hurricane disasters
• Efficient data entry for better client follow up and better record tracking on clients using FEMA’s database
Head Receptionist - Sigal Construction Co., LLC, Washington, DC - 02/2003 - 06/2004
• Answered & directed all company telephone calls
• Great customer service to clients and visitors entering the main lobby
• Assisted Accounting Department with accounts receivable/payable
• Scheduled, set up and break down of all meetings in the main conference rooms in company log book and ordering of breakfast or lunch
Customer Service Representative/Data Entry Clerk - Howard University, Admissions Department Washington, DC – 09/ 2000 – 06/2002
• Greeted and assisted incoming students, parents and other clients
• Collected and distributed incoming mail, opened and collected all school applications and monies
• Data Entry of pertinent data on applications into Howard University’s data base Records/File Management -Maintained and pulled files on students as needed. Collected and sent out old files to the Archives Department
• Carried all monies collected each day to Howard University’s Cashier Office
Education/Training
• Academy of Notre Dame All Girls High School – Washington, DC
• Strayer University -Takoma Park, Md. Campus – AA Degree in Business Administration Currently pursuing BA degree in Business Administration concentrating in Health Services Administration – Spring, 2012. BA Program Winter,2014 to Spring /2015
• Jubilee Jobs Placement Program - Washington, DC - Orientation Class -Job Counselor - counseling and job placement assistance – Summer, 2011
• Attended Three Workshop Classes – 1. Participation and counseling on interviewing process,
• 2. Resume writing, setting goals and deadlines, 3. Professional appearance at an interview & work.
• Byte Back, Inc, Washington, DC – 2010 - (Accelerated classes/Refresher Courses-
• Microsoft Word 20007, Excel, and PowerPoint Training using Microsoft 2007),
• University of the District of Columbia, Washington, DC - 1yr PT - Special Education
• Duquesne University, Pittsburgh, PA - 1yr. FT - Special Education
References:
Ricky Reid – Customer Service Representative at The Midtown Group – Washington, DC, 202-***-****
David Vincent - Principal& President of Telesolv Consulting Services - Government Placements & Contracting, Washington, DC - 202-***-****
Kisha Taylor – Receptionist (ex-co-worker) for Telesolv Consulting, Inc. –202-***-**** or 301-***-****
Contact this candidate