Customer Service Manager

Jennifer jameS-COLE

****.************@*****.*** 979-***-****

Office Manager

Dedicated and technically skilled business professional with a versatile

administrative support skill set developed through experience as an office

manager, secretary, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems

and process improvements proven to increase efficiency, customer

satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite, QuickBooks Pro, and

other proprietary applications/systems.

Key Skills

Office Management Report & Document Records Management

Teambuilding & Preparation Meeting & Event Planning

Supervision Spreadsheet & Database

Staff Development & Creation Inventory Management

Training Accounts Payable/Receivable Expense Reduction

Policies & Procedures Organization and

Manuals Bookkeeping & Payroll enhancement of existing

Experience handling Extensive customer service Office procedures

sensitive client experience with high Dedication and loyalty

information daily(social profile business clientele to my career

security numbers as well Tour and Travel Itineraries

as financial information) and Scheduling

Experience

Magic Lock, Inc. formerly 24 HR Locksmith -Houston, TX 11/08 to 04/12

Office Manager/Executive Assistant/Board Secretary

Repeatedly promoted during tenure with company by successfully

transitioning from work-at-home dispatcher to Office Manager/Executive

Assistant when company reorganized to a corporation culminating in

responsibility requiring coordination of all office functions and

supervising a team of five or more team members as acting CEO.

Developed efficiency-enhancing workflow/process improvements to accommodate

increasing responsibilities necessitated by staff reductions.

Prepare weekly payroll numbers for timely processing.

Process and approve all Accounts Payable and Receivable.

Responsible for all incoming calls and scheduling.

Voted onto Board of Magic Lock, Inc. in June 2011 - voted into position of

Board Secretary in Aug 2011. Assumed responsibility for documenting all

Board activity.

Statewide Contracting - Freeport, TX 07/07 to 09/08

Receptionist/Office Manager

Executed Day to Day operations for a Texas swimming pool subcontractor

including handling a busy phone system, functioned as primary liaison to

customers and employee's.

Handled all A/P and A/R functions, scheduled work crews, processed weekly

payroll.

Successfully closed direct sales and repeat business with individual

homeowners and businesses.

Quickly became a trusted assistant to the company president, executive

staff and office manager and earned a reputation for maintaining a positive

attitude and producing high-quality work.

Systems Consultants - Fallon, NV

11/04 to 06/06

Senior Phone Operator

Worked as phone operator/customer service agent for a company that

specializes in handling some to all various hunting and/or fishing

licensing and draws for multiple states.

Assisted customers with processing, applying for and submitting hunt

applications, licenses, species tags, and hunt reports - often having to

access their customer accounts using sensitive client information such as

social security numbers and credit card information.

Worked unsupervised a great deal of the time during nights, early hours,

weekends and holidays as I kept myself well informed and knowledgeable and

could be relied upon to be accurate.

Was relied upon to do special projects as needed, for example, supervising

a print job of well over 10,000 pieces on State issued papers. (Hunting

tags and licenses that are numbered and tracked and must be accounted for.)

Data entry of applications and license information.

Education

Western High School -Las Vegas, NV - Academic Diploma 1988 graduation

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