Customer Service Administrative Assistant

Melissa Knight

** ********* ***** *****

Dallas, GA 30132

Residence Telephone: 770-***-****

OBJECTIVE/PROFILE

To obtain a challenging position in the field of Accounting, Bookkeeping, and Data Processing

with the opportunity for the growth and further develops my skills.

PROFESSIONAL EXPERIENCE

WELLSTAR

Patient Access Specialist

Kennesaw/Acworth, GA

2012-2014

1. Registering patients for upcoming and scheduled appointments

2. Verify patient benefits for eligibility

3. Copay and deductible collections

4. Obtaining all necessary patient consents

5. Following procedures for processing receipts, cash payments

6. Analyzing and rectifying customer concerns

WALMART

Hiram, GA

2011-

2012

Cashier/Customer Service Associate

1. Assist customers with various merchandise transactions

2. Customer returns, exchanges

3. Assist with check cashing, bill pay, etc

MACY’S Kennesaw, GA

2010-2011

Sales Associate/Cashier

1. Assist customers with merchandise and purchases

2. Inventory and stocking of merchandise

CENTRAL BROOKLYN MEDICAL GROUP Brooklyn, NY

2005-2009

Administrative Assistant/Administrative Customer Service Supervisor

1. Perform word processing, prepare and/or modify spreadsheets and administrative reports as assigned by the

Center Director or Assistant Director.

2. Answer telephones for Administrative offices and direct all inquires appropriately.

3. Assist Administrative staff in addressing and/or resolving patient inquires, concerns and/or complaints.

4. Complete weekly payroll reconciliation for approval by the Assistant Director

5. Update staff personnel calendars for absences, lateness and other attendance related occurrences.

6. Execute all filing relative to the Administrative offices as assigned

7. Coordinate Medicaid patient, ambulance and ambulate transportation as required.

8. Verify and confirm physician availability via Electronic Medical Records system

9. Sort and distribute all incoming and outgoing mail

10.Electronic Referral tracking

11. Supervise staff

NCO FINACIAL SOLUTIONS New York

2003- 2005

Medical Coding/Gatekeeper

Responsible for setting up medical insurance for several hospitals, patient contract, insurance updating data

entry inputting of patient insurance information to be billed, credit card and checking payment processing,

and monthly hospital reports

COLDATA COLLECTION AGENCY Lake Success

1995-2003

Administrative Assistant

Responsible for auditing of accounts, check processing, resolving disputes, taking attendance and monitoring

telephone calls. Collecting on accounts 30-90 days past due. Setting up timely payment arrangements.

EDUCATION

Ace Business School Brooklyn, NY

1992-1994

Word Processing/ Business Administration

York Community College Jamaica, NY

1989- 1990 Major Bookkeeping and

Accounting

Certificate in Bookkeeping and Accounting

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