Customer Service Representative
Resume:
Sabrina L Hovel
Acworth, GA 30102
*.*****@*****.***
Summary of Qualifications:
Experienced, reliable, and extremely knowledgeable of personal line and business line insurance as well
as automobile insurance. Thoroughly familiar with office management.
Strengths:
Consultative Selling, Qualified Lead Follow-up, Customer Service, Claims, Office Procedures,
Administration, Window 8, Microsoft Office, Agency IQ & Applied System
Education:
Florida Keys Community College Key West, FL
One year of Business Management & Administration 1993
Key West High School Key West, Fl
GED 1992
License:
Agent - R.S. Thomas Training Associates, Atlanta, GA - July, 2014
Sub-Agent (Georgia, 2010 - Current)
Sub-Agent (Florida, 1995-2009
Professional Experience:
Insurance Management Associates Woodstock, GA
Agent/Customer Service Representative March 2010 to
May 2014
Perform administrative tasks, such as maintaining records and handling policy renewals.
Explain features, advantages, and disadvantages of various business insurance options.
Calculate premiums and establish payment method.
Confer with clients to obtain and provide information for writing commercial lines policies.
Ensure that policy requirements are fulfilled, including any necessary medical examinations and
completion of appropriate forms.
Submit insurance claims and follow up on customer interaction.
Answer telephones and direct caller to appropriate person, or take message.
Make daily calls from lists obtained of prospects who are interested in insurance.
Attend Continuing Education classes to learn about new products and services and learn new skills.
Sort mail and deliver to appropriate person.
Perform customer service by resolving questions or complaints or refer them to other staff members
as needed.
Florida Direct Insurance Agency Port Charlotte,
FL
Agent/Office Manager June 1998 to
February 2009
Performed administrative tasks, such as maintaining records, handling policy renewals, and taking
payments for policies.
Explained features, advantages and disadvantages of various personal line policies to promote sale.
Ensured that policy requirements were fulfilled, including any necessary medical examinations and
the completion of appropriate forms.
Calculated premiums and established payment method.
Responded to written and telephone requests for various policies already in effect, what was covered,
etc.
Directed calls to appropriate person, or took messages.
Attended Continuing Education classes to learn about new products and services and to learn new
skills.
Performed customer service for all walk-in clients.
Victoria Insurance Agency, Inc. Marathon, FL
Agent/Customer Service 1995 to 1998
Performed administrative tasks, such as sorting mail, maintaining records and handling policy
renewals.
Explained features, advantages and disadvantages of various personal automobile policies to
promote sale of insurance plan.
Calculated premiums and established payment methods for new policies as well as renewals, and
processed payments.
Performed customer service for all walk-in clients.
Made daily cold calls from list of prospects interested in insurance.
Took Continuing Education classes to learn about new products and to learn new skills.
References: Available upon request
Contact this candidate