Customer Service Representative

Karolina Dembowska

***** ***** ****** *****, *** 1128

Houston, Texas 77077

Phone 832-***-****

********.*********.**@*****.***

OVERVIEW:

A self-starter and quick learner. Versatile skill set with experience in

healthcare, customer service, and written and oral communication. Adept at

prioritizing and completing tasks to meet customers' needs. Dependent and

punctual, with a strong work ethic.

LANGUAGE FLUENCY:

English: Fluent

Polish: Fluent

German: Basic

Portuguese: Basic

SKILLS:

Computer literacy, knowledge of MS Office and SPSS, confidence in using the

internet as a resource database.

Excellent communication skills, ability to multi-task, assertiveness,

ability to work under pressure, ability to work at fast pace, openness to

new skills.

EDUCATION:

Edinburgh Napier University, Great Britain

2011-2013

Bachelor of Nursing, Shortened Program for Graduates

Edinburgh Napier University, Great Britain

2007-2010

Bachelor of Art with Honors, Sociology & Psychology

PROFESSIONAL EXPERIENCE:

Camilla House Nursing Home - Edinburgh, UK

Registered Nurse, 07/2013 - 04/2014

Assessing, planning, implementing and evaluating person centered care for

the residents.

Managing care assistants, cleaners and kitchen staff, and prioritizing work

during the shift.

Providing coaching and supervision to care assistants, liaising with other

health care professionals, maintaining good relationships with residents

and their families.

Undertaking medication administration according to the local and national

policies,

Making sure that documentation of each resident's health care plan is

legal, up to date, contains all pertinent information and is filled out

according to the company policies.

Ensuring that all care, cleaning and kitchen staff comply with the

appropriate regulations in areas such as fire prevention, safe moving and

handling, infection control and health and safety.

ASA Recruitment Agency, Edinburgh, UK

Care Assistant, 02/2012 - 07/2013

Delivering high quality care to elderly residents of nursing/care homes in

both public and private sector, providing basic care, assisting with

activities of daily living, updating the care notes, liaising with social

care workers.

The Three Sisters, Edinburgh, UK

Bartender, 08/2007 - 05/2012

Maintaining the bar, customer service, preparing and selling drinks,

serving meals, organizing the stock

Student Exchange Office, Wroclaw, Poland

Volunteer, 09/2006 - 04/2007

Organizing events for the Socrates/Erasmus exchange students and helping

them with university issues, as well as with everyday problems and

translation.

TARGET JOB:

Target Job Titles: Receptionist

Administrative Assistant

Customer Service Representative

Office Assistant

Salesperson

Desired Status: Full-time, part-time or temporary

Desired Salary: Open for negotiation

Industry: Open to all

Location: Houston, TX

Relocation: No

Willingness to travel: Up to 10%

Contact this candidate